Senior Systems Administrator

Technology Elite - Build YOUR Elite Team; Morong; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Relocation accommodation up to 4 weeks

Paid PTO 21 days + extra annual days

HMO coverage for employee +1 dependent

Relocation salary loan assistance

Job summary

Technology Elite - Build YOUR Elite Team is seeking a Network/Systems Administrator to maintain customers' IT infrastructure, including on-premises and cloud environments. You will handle second- and third-level support, manage Windows servers, Exchange, Office 365, AD, SQL Server, and virtualization with VMware/Azure.

You will drive proactive maintenance, automation, and documentation, collaborating with the Customer Success team.

Qualifications

• 5+ years IT experience.
• Strong Windows Server and Active Directory administration.
• Experience supporting Exchange, Office 365, and SQL Server.
• VMware and Azure VM virtualization experience.
• Experience with backup/DR solutions (Azure Backup, Datto).
• Familiarity with Citrix and Remote Desktop Services/AVD.
• Experience with RMM tools (N-Central, Kaseya).
• Knowledge of storage area networks.

Responsibilities

• Provide second/third-level IT support for on-premises and cloud infrastructure.
• Perform proactive maintenance and updates for client environments.
• Manage networks, servers, applications, and security; respond to incidents.
• Collaborate with Customer Success to communicate progress and remediation steps.

Skills

Windows Server administration

Microsoft Exchange

Microsoft 365 / Office 365

Active Directory

SQL Server

VMware vSphere/ESXi

Azure VM

Azure backup

Datto backup solutions

Citrix

Remote Desktop Services

Azure Virtual Desktop (AVD)

RMM tools (N-Central, Kaseya)

Storage Area Networks

MS-102: Microsoft 365 Administrator

MS-102: Microsoft 365 Administrator (2

Education

MS-102: Microsoft 365 Administrator

MS-102: Microsoft 365 Administrator Expert

Tools

N-Central

Kaseya

Job description

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Shift Time: 06:00 to 15:00 AEST (4:00 AM - 1:00 PM), Monday to Friday

As a Network/Systems Administrator, you are responsible for maintaining the integrity of our customers' IT infrastructure, as well as handling second and third-level support of service requests. This relates to all technology, both on-premises and cloud, including workstations, servers, printers, networks, and vendor-specific hardware and software.

You have the following key areas of responsibility:

• Reactive IT Support
• Proactive IT Management
• Projects and Scope of Works

Tasks & Responsibilities:

Reactive IT Support

• Second and third-level IT Support relating to systems and network infrastructure issues.
• Support services for Microsoft technologies: Windows Server, Exchange, SQL, SharePoint, Cloud services, O365, Intune, Azure Infrastructure.
• Support services for Microsoft Cloud services such as Office 365, Intune and Azure infrastructure services.
• Support services for virtualisation technologies: VMware and Microsoft.
• Remote access solution support: VPN, Terminal Services, and Citrix XenApp.
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Responding to security alerts and remediating security-related incidents and issues.
• Working with telecommunications carriers to troubleshoot voice and data circuits.
• Communicating with stakeholders as required, including keeping customers informed of incident progress and notifying them of impending changes or agreed outages.

Proactive IT Maintenance & Optimisation

• Optimisation and management of the client's monitoring system, N-Central.
• Perform proactive maintenance for agreement customers to maintain servers and systems, including OS and firmware updates.
• Streamline processes leveraging automation.
• Update the client's IT Knowledgebase as new information is determined as part of a service ticket.
• Update client pages in the KB as changes are made.
• Develop and deliver training documentation for staff covering software and systems.
• Document guidelines and proactive best practices - client's standards.

Customer Success Team Collaboration

• Collaborate with customer account managers, report on issues identified and participate in technical remediation discussions.
• Communicate effectively to non-technical audiences.

Skills & Qualifications:

• Extensive experience in Windows Server 2016 and later systems administration
• Extensive experience in the support of Microsoft core services, including Exchange, Office 365, Active Directory and SQL Server
• Knowledge and experience across server virtualisation technologies, with VMware vSphere/ESXi and Azure VM preferred.
• Extensive experience implementing and supporting backup and DR solutions, including Azure backup and Datto products.
• Some knowledge and experience with Citrix, Microsoft Remote Desktop Servicesand AVD.
• 5+ years’ experience in IT.
• Experience with RMM systems e.g. N-Central, Kaseya etc.
• Knowledge and experience across storage solutions and storage area networks.
• MS-102: Microsoft 365 Administrator,
• MS-102: M365 Administrator Expert

Nice-to-have Experiences or Skills:

• Clear, concise and customer-centric written and verbal communication
• Technical written and verbal communication
• Proven deployment of systems and infrastructure
• Free relocation accommodation of up to 4 weeks for those relocating to Pampanga *
• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
• HMO coverage for employee +1 FREE dependent on the first day of employment

-+1 additional FREE dependent per successful year of tenure (up to five (5) years)

• We provide Relocation Salary Loan assistance*