MSP IT Systems Engineer

Technology Elite - Build YOUR Elite Team; Mabalacat; On-site; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Relocation assistance

PTO

HMO coverage

Relocation loan

Tenure incentive

Referral bonus

Govt benefits

Job summary

Technology Elite in Clark Pampanga is seeking an experienced IT Systems Engineer to manage end-to-end tickets and service requests for our customers. This onsite role covers initial triage, escalation, onboarding projects, and SLA-driven ticket handling.

The ideal candidate has 5+ years in multi-faceted IT support, MSP experience, and strong MS Azure/Intune expertise, with a focus on security, DNS, backup, and Office 365 services.

Qualifications

• 5+ years in multi-faceted IT support roles.
• MSP experience is essential.
• Strong Azure, Intune, and Endpoint Manager knowledge.
• Experience with SCCM or other RMM tools and SSO/SCIM.
• Office 365 suite expertise and backup/restore practices.

Responsibilities

• Manage tickets and service requests end-to-end.
• Record calls and provide initial ticket assessment.
• Escalate when needed and support onboarding projects.
• Monitor tickets to meet customer SLAs and keep users informed.
• Help improve processes, documentation, and automation.

Skills

MSP experience

Azure/Azure AD

Intune/device management

DNS/Office 365

PowerShell

Customer support

Networking basics

Education

Microsoft Certifications (AZ/MS)

Tools

Azure Intune SCCM

Exclaimer/DATTO RMM

KnowBe4/Duo

Job description

Job Description

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

The IT Systems Engineer is a key part of the service framework providing end-to-end management of tickets and service requests reported by the customer.

Work Arrangement

Onsite in Technology Elite, Clark Pampanga

Work Shift

Friday - Monday (4x11) 7:00AM-6:00PM PHT

Key Responsibilities

• Manage Tickets and Requests
• Receive and record all calls from our customers.
• Provide initial assessment of all Tickets, attempt first-time resolution, and /or escalation.
• Assist with customer onboarding projects and migrations.
• Monitor and elevate Tickets according to the customer’s SLA
• Keep users informed on the status and progress of their Tickets
• Aid customer retention and satisfaction
• Help to improve efficiency, processes, documentation, and automation.

Your Qualification

• Experience 5+ years’ experience, multi-faceted IT support roles.
• Previous MSP experience essential
• Azure infrastructure and design and implementation knowledge
• Understanding of Group Policy/ADMX within Intune/Endpoint Manager
• Good practical experience of Intune and device management/compliance
• Excellent understanding and practical of public DNS records
• Understanding of best practice security principles
• Deployment of applications using third-party tools - SCCM or other RMM application
• Understanding of SCIM and SSO with Azure AD
• Good understanding and practical experience of backup best practices and restore processes.
• Strong knowledge of the following vendor services extremely beneficial: Mimecast, ProofPoint, Cisco Duo, Exclaimer, Dropsuite, KnowBe4, Datto RMM, Windows Hello for Business, Acronis, Azure IaaS, Azure Backup, Azure Site Recovery.
• Good working knowledge of networks, switching, routing and traffic management
• PowerShell scripting and use for administration and automation
• Strong knowledge and experience of Office 365 services including Exchange Online, SharePoint, Teams and OneDrive.
• Excellent technical troubleshooting capabilities including Windows OS and applications, email flow and routing, and Office 365 services. MacOS experience is a plus.
• Good working knowledge of networks, routing & switching
• Customer-focused, with an analytical approach with good questioning & listening skills
• Excellent verbal and written communication skills suitable for an international audience
• A confident team player with a positive can-do attitude
• Fanatical attention to detail
• An ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role)
• Dependable, hardworking and self-motivated.
• Current Microsoft Certifications in AZ or MS tracks, preferably to ‘expert’ level.
• Nice to have:
• Deep Microsoft 365 troubleshooting
• Networking + cloud combined knowledge
• Strong documentation and client communication

Job Offer

• Free relocation accommodation of up to 4 weeks for those relocating near Technology Elite Office*
• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
• HMO coverage for employee +1 FREE dependent on the first day of employment
• +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• We provide Relocation Salary Loan assistance*
• Tenure Incentive Program*
• Referral Bonus of up to Php20,000.00*
• ALL government mandated benefits

*Terms and conditions apply