MSP IT Systems Engineer Onsite – Relocation & PTO

Technology Elite - Build YOUR Elite Team; Mabalacat; On-site; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Relocation assistance

PTO

HMO coverage

Relocation loan

Tenure incentive

Referral bonus

Govt benefits

Job summary

Technology Elite in Clark Pampanga is seeking an experienced IT Systems Engineer to manage end-to-end tickets and service requests for our customers. This onsite role covers initial triage, escalation, onboarding projects, and SLA-driven ticket handling.

The ideal candidate has 5+ years in multi-faceted IT support, MSP experience, and strong MS Azure/Intune expertise, with a focus on security, DNS, backup, and Office 365 services.

Qualifications

• 5+ years in multi-faceted IT support roles.
• MSP experience is essential.
• Strong Azure, Intune, and Endpoint Manager knowledge.
• Experience with SCCM or other RMM tools and SSO/SCIM.
• Office 365 suite expertise and backup/restore practices.

Responsibilities

• Manage tickets and service requests end-to-end.
• Record calls and provide initial ticket assessment.
• Escalate when needed and support onboarding projects.
• Monitor tickets to meet customer SLAs and keep users informed.
• Help improve processes, documentation, and automation.

Skills

MSP experience

Azure/Azure AD

Intune/device management

DNS/Office 365

PowerShell

Customer support

Networking basics

Education

Microsoft Certifications (AZ/MS)

Tools

Azure Intune SCCM

Exclaimer/DATTO RMM

KnowBe4/Duo

Job description

Technology Elite in Clark Pampanga is seeking an experienced IT Systems Engineer to manage end-to-end tickets and service requests for our customers. This onsite role covers initial triage, escalation, onboarding projects, and SLA-driven ticket handling.

The ideal candidate has 5+ years in multi-faceted IT support, MSP experience, and strong MS Azure/Intune expertise, with a focus on security, DNS, backup, and Office 365 services.