Senior MSP IT Systems Engineer – Azure & Intune
Technology Elite - Build YOUR Elite Team
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Job summary
Technology Elite - Build YOUR Elite Team in Clark Pampanga is seeking an IT Systems Engineer to manage tickets and service requests end-to-end. You will receive calls, assess issues, apply first-time resolution, and escalate when needed, while supporting onboarding projects and migrations.
This onsite role runs Friday to Monday, 7:00 AM to 6:00 PM PHT, with relocation support and PTO. Candidates should have 5+ years in multi-faceted IT support, Azure/Intune experience, and strong Office 365
Qualifications
- 5+ years in multi-faceted IT support roles.
- Azure infrastructure and design/implementation knowledge.
- Intune/Endpoint Manager with GPO/ADMX understanding.
- Experience with Intune device management/compliance.
- Strong knowledge of Office 365 services (Exchange Online, SharePoint, Teams, OneDrive).
- Experience with Windows OS troubleshooting and email flow.
- Willingness to learn and obtain new certifications (KPI).
Responsibilities
- Manage Tickets and Requests
- Receive and record all calls from customers.
- Initial assessment of Tickets, first-time resolution, and/or escalation.
- Assist with customer onboarding projects and migrations.
- Monitor and escalate tickets per SLA.
- Keep users informed on ticket status and progress.
- Help improve efficiency, processes, documentation, and automation.
Skills
Education
Tools
Job description
Technology Elite - Build YOUR Elite Team in Clark Pampanga is seeking an IT Systems Engineer to manage tickets and service requests end-to-end. You will receive calls, assess issues, apply first-time resolution, and escalate when needed, while supporting onboarding projects and migrations.
This onsite role runs Friday to Monday, 7:00 AM to 6:00 PM PHT, with relocation support and PTO. Candidates should have 5+ years in multi-faceted IT support, Azure/Intune experience, and strong Office 365
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