Remote IT System Administrator

Intelligent Technical Solutions; Manila; Remoto; PHP 884.000 - 1.058.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Plans / HMO for Employee & Dep.

Life Insurance

Flexible Benefit Reimbursement

Paid Time Off

Maternity/Paternity Leave

Paid US Holidays

Night Shift Bonus

Salary Advancement / Loan

Health & Wellness Program

Company-paid training and certs

Descrizione del lavoro

Intelligent Technical Solutions is seeking a System Administrator to provide remote IT support and ensure high-quality technical assistance for clients. You will manage system updates, troubleshooting, and 24/7 on-call coverage for both onsite and remote operations.

The ideal candidate has 3+ years in IT support, strong Windows/Mac skills, Server 2016-2025 experience, virtualization (VMware/Hyper-V), Azure, and MS Entra Admin Center proficiency. Excellent English communication is essential.

Competenze

• Experience troubleshooting Windows and Mac OS.
• Server 2016 through 2025 experience.
• Experience with VMware and Hyper-V virtualization.
• Experience with Azure.
• Proficient in Microsoft Entra Admin Center.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with MSPs is highly desirable.
• Active Server Certifications are preferred.

Mansioni

• Workstation OS issues of any kind.
• Printer issues of any kind.
• Office suite and business app issues.
• Line-of-business app issues (SAGE ERP, QuickBooks) with vendor assistance.
• M365 administration issues.
• Server issues of any kind.
• Basic/intermediate networking issues.
• Escalation point for technicians.

Conoscenze

Windows OS

Mac OS

Azure

VMware

Hyper-V

Active Directory

MS Office

Networking basics

Endpoint security

MSP experience

Strumenti

Microsoft Entra Admin Center

Backup software

Descrizione del lavoro

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line‑of‑business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• M365 administration issues of any kind.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians.

Participate in an on-call rotation to provide after‑hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting Azure.
• Proficient in Microsoft Entra Admin Center.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.

Job KPI's

• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• Utilization: Hours entered into tickets in the ticketing system.
• Hours / Ticket: Average number of hours entered per service ticket.
• First-touch closed: Tickets completed with one time entry.

Job Requirements

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
  • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
  • AMD Ryzen 5 or 7 (2000 series or newer), or
  • macOS 12 or newer.
  • Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise‑cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
  • 2nd Monitor.
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop).
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
• Excellent command of the English language both spoken and written
• Able to work full time 40 hrs. a week: 8:30 AM to 5:30 PM EST (Monday to Friday).
• Able to pass our online behavior and cognitive assessments.Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rate starts at Php87,000/month and may vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s).
• Life Insurance.
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions).
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Night Shift Bonus.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.