MSP IT Systems Engineer

Technology Elite - Build YOUR Elite Team; Central Luzon; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Relocation support

21 days PTO + 1 per year

HMO coverage for employee +1 dependent

Additional dependent cover

Relocation salary loan assistance

Job summary

Technology Elite - Build YOUR Elite Team in Clark Pampanga is seeking an IT Systems Engineer to manage tickets and service requests end-to-end. You will receive calls, assess issues, apply first-time resolution, and escalate when needed, while supporting onboarding projects and migrations.

This onsite role runs Friday to Monday, 7:00 AM to 6:00 PM PHT, with relocation support and PTO. Candidates should have 5+ years in multi-faceted IT support, Azure/Intune experience, and strong Office 365

Qualifications

• 5+ years in multi-faceted IT support roles.
• Azure infrastructure and design/implementation knowledge.
• Intune/Endpoint Manager with GPO/ADMX understanding.
• Experience with Intune device management/compliance.
• Strong knowledge of Office 365 services (Exchange Online, SharePoint, Teams, OneDrive).
• Experience with Windows OS troubleshooting and email flow.
• Willingness to learn and obtain new certifications (KPI).

Responsibilities

• Manage Tickets and Requests
• Receive and record all calls from customers.
• Initial assessment of Tickets, first-time resolution, and/or escalation.
• Assist with customer onboarding projects and migrations.
• Monitor and escalate tickets per SLA.
• Keep users informed on ticket status and progress.
• Help improve efficiency, processes, documentation, and automation.

Skills

IT support experience

Azure infrastructure

Intune/Endpoint Manager

PowerShell scripting

Office 365 expertise

Education

Microsoft Certification (AZ / MS track)

Tools

SCCM

RMM tools

Mimecast

ProofPoint

Cisco Duo

Azure IaaS

Job description

The IT Systems Engineer is a key part of the service framework providing end-to-end management of tickets and service requests reported by the customer.

Work Arrangement:

Onsite in Technology Elite, Clark Pampanga

Work Shift:

Friday - Monday (4x11) 7:00AM-6:00PM PHT

KEY RESPONSIBILITIES:

• Manage Tickets and Requests
• Receive and record all calls from our customers.
• Provide initial assessment of all Tickets, attempt first-time resolution, and /or escalation.
• Assist with customer onboarding projects and migrations.
• Monitor and elevate Tickets according to the customers SLA
• Keep users informed on the status and progress of their Tickets
• Aid customer retention and satisfaction
• Help to improve efficiency, processes, documentation, and automation.

Your Qualification

• Experience 5+ years' experience, multi-faceted IT support roles.
• Azure infrastructure and design and implementation knowledge
• Understanding of Group Policy/ADMX within Intune/Endpoint Manager
• Good practical experience of Intune and device management/compliance
• Excellent understanding and practical of public DNS records
• Understanding of best practice security principles
• Deployment of applications using third-party tools - SCCM or other RMM application
• Understanding of SCIM and SSO with Azure AD
• Good understanding and practical experience of backup best practices and restore processes.
• Strong knowledge of the following vendor services extremely beneficial: Mimecast, ProofPoint, Cisco Duo, Exclaimer, Dropsuite, KnowBe4, Datto RMM, Windows Hello for Business, Acronis, Azure IaaS, Azure Backup, Azure Site Recovery.
• Good working knowledge of networks, switching, routing and traffic management
• PowerShell scripting and use for administration and automation
• Strong knowledge and experience of Office 365 services including Exchange Online, SharePoint, Teams and OneDrive.
• Excellent technical troubleshooting capabilities including Windows OS and applications, email flow and routing, and Office 365 services. MacOS experience is a plus.
• Good working knowledge of networks, routing & switching
• Customer-focused, with an analytical approach with good questioning & listening skills
• Excellent verbal and written communication skills suitable for an international audience
• A confident team player with a positive can-do attitude
• Fanatical attention to detail
• An ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role)
• Dependable, hardworking and self-motivated.
• Current Microsoft Certifications in AZ or MS tracks, preferably to 'expert' level.
• Nice to have:
• Networking + cloud combined knowledge
• Strong documentation and client communication

Job Offer

• Free relocation accommodation of up to 4 weeks for those relocating near Technology Elite Office*
• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
• HMO coverage for employee +1 FREE dependent on the first day of employment
• +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• We provide Relocation Salary Loan assistance*