Remote IT System Administrator

Intelligent Technical Solutions; Makati; Hybrid; PHP 971,000 - 1,117,000; Full time

Benefits offered by this job

Health Plans/HMO

Life Insurance

PTO 15 days

US Holiday

Night Shift Bonus

Salary Advancement

Training & Certification

Wellness Program

Job summary

Intelligent Technical Solutions is seeking a collaborative System Administrator to provide remote IT support, handle system updates, and troubleshoot issues for clients. You will maintain servers, virtualization, and on-call after-hours support, ensuring high standards of service.

The role requires 3+ years in IT Support, Windows/Mac OS troubleshooting, and experience with Server 2016–2025, VMware/Hyper-V, Azure, and M365. Strong English and NBI clearance for PH applicants are preferred.

Qualifications

• 3+ years IT support experience.
• Windows and Mac OS troubleshooting.
• Experience with Server 2016–2025.
• VMware/Hyper-V virtualization.
• Experience supporting Azure.
• Proficient in Microsoft Entra Admin Center.
• Strong English communication.
• Able to work EST hours (8:30–5:30).
• NBI Clearance for PH applicants.

Responsibilities

• Resolve workstation OS issues.
• Troubleshoot printers and business apps.
• Address SAGE ERP/QuickBooks issues with vendor support.
• Support M365 admin tasks.
• Maintain servers and virtualization environments.
• Assist with basic networking troubleshooting.
• Serve as escalation point for technicians.
• Participate in on-call rotation for after-hours/weekend support.

Skills

Windows/macOS support

Server 2016-2025

VMware/Hyper-V

Azure

Entra Admin Center

IT support 3y

Networking basics

MS Office

Active Directory

Backup software

Endpoint security

Mobile devices

Business apps

MSP experience

Server certifications

Tools

VMware

Hyper-V

Azure

MS Entra Admin Center

Job description

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• M365 administration issues of any kind.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians.

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting Azure.
• Proficient in Microsoft Entra Admin Center.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.

Job KPI’s:

• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• Utilization: Hours entered into tickets in the ticketing system.
• Hours / Ticket: Average number of hours entered per service ticket.
• First-touch closed: Tickets completed with one time entry.

Job Requirements:

• A home office set up that meets the following:
  • A computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
  • 2nd Monitor.
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop).
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
• Excellent command of the English language both spoken and written
• Able to work full time 40 hrs. a week: 8:30 AM to 5:30 PM EST (Monday to Friday).
• Able to pass our online behavior and cognitive assessments.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts atPhp87,000/month and may vary by experience and location.

Benefits:

• Comprehensive Health Plans / HMO (Employee & Dependent/s).
• Life Insurance.
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions).
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Night Shift Bonus.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.