Senior System Administrator Remote - Philippines

Intelligent Technical Solutions; Philippines; Remoto; PHP 1.143.000 - 1.368.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Life Insurance

Flexible Benefits Reimbursement (D/V/M

Paid Time Off 15 days

Maternity/Paternity Leave

Paid US Holiday

Night Shift Bonus

Salary Advancement

Wellness Program

Training & Certification

Descrizione del lavoro

Intelligent Technical Solutions is seeking a System Administrator for remote IT support. You will manage a range of tasks from system updates to hands-on troubleshooting, ensuring high levels of IT service for clients.

The role requires five years of IT support experience, proficiency with Windows, Mac OS, Azure, M365, and network basics, plus strong English communication. Flexible home-office setup and on-call rotation are part of the job.

Competenze

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience supporting Azure.
• Proficient in Active Directory and M365 administration.
• Minimum five years IT support experience.
• Knowledge of firewalls and network architecture.
• Experience with MSPs is highly desirable.
• Active Server Certifications are preferred.
• Excellent command of English, written and spoken.

Mansioni

• Troubleshoot workstation OS issues of any kind.
• Resolve printer issues of any kind.
• Handle standard business application issues (Office, etc.).
• Support line-of-business apps (SAGE ERP, QuickBooks) with vendor help.
• Address M365 administration issues of any kind.
• Troubleshoot server issues of any kind.
• Handle basic to intermediate networking issues.
• Serve as escalation point for technicians; participate in on-call rotation for after-hours and weekend support.

Conoscenze

Windows & Mac troubleshooting

Azure support

Active Directory

M365 administration

Network troubleshooting

MSP experience

Cybersecurity basics

Strumenti

VMware

Hyper-V

Office 365 / M365

Descrizione del lavoro

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top‑notch technical assistance. You'll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, Quick Books), and for more niche applications with vendor assistance.
• M365 administration issues of any kind.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians. Participate in an on‑call rotation to provide after‑hours and weekend support for onsite and remote operations.

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting Azure.
• Proficient in Microsoft Entra Admin Center.
• Minimum of five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.

Job KPIs

• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• Utilization: Hours entered into tickets in the ticketing system.
• Hours / Ticket: Average number of hours entered per service ticket.
• First‑touch closed: Tickets completed with one time entry.

A Home Office Set Up That Meets The Following

• Computer: A working computer with a minimum of 8 GB RAM and one of the following: Windows 11 with an Intel i5 or i7 (8th generation or newer), or AMD Ryzen 5 or 7 (2000 series or newer), or mac OS 12 or newer.
• Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
• Audio Equipment: A quality headset with a noise‑cancellation feature for meetings.
• Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
• Webcam: An HD webcam for video calls.
• 2nd Monitor.
• UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop).
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
• Excellent command of the English language both spoken and written.
• Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday).
• Able to pass our online behavior and cognitive assessments.
• Preferably, at least two of the following certifications: Comp TIA A+, Comp TIA Network+, Comp TIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation

Pay rates start at Php 112,500.00and vary by experience and location.

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s).
• Life Insurance.
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions).
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Night Shift Bonus.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company-paid training and certification.