MSP Automation Engineer: CI/CD & RMM Integrations

Parachute Technology; Philippines; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Parachute Technology is seeking a skilled automation engineer to design, build, and maintain comprehensive automation across PSA, RMM, and cloud platforms. You will create event-driven workflows using APIs, webhooks, and iPaaS tools, and implement self-healing tasks in RMM to reduce ticket volume and improve client environments.

You’ll map existing service workflows, reduce manual touch time, and enforce policy automation across Microsoft 365/Azure/Intune for multi-tenant environments.

Qualifications

• 3+ years in an MSP or similar multi-tenant environment.
• Strong scripting in PowerShell; working knowledge of Python.
• Hands-on with at least one PSA (ConnectWise Manage, Autotask) and one RMM (NinjaOne, N-central, Kaseya, Datto RMM, Intune for device mgmt).
• Microsoft 365/Azure AD/Entra/Intune administration and policy automation.
• API experience: REST, JSON, OAuth; building integrations between PSA, RMM, documentation, and monitoring.
• Version control (Git), code review, and basic CI/CD for scripts.
• Understanding of ITIL incident/request/change practices and change risk management.
• Strong documentation habits and ability to translate business requirements into technical automation.

Responsibilities

• Build and maintain reusable automations in Immybot, PowerShell/Python for Windows, Microsoft 365, Azure/Intune, and common MSP tools.
• Create event-driven workflows using APIs, webhooks, and iPaaS/RPA (e.g., Microsoft Power Automate, Zapier, Logic Apps).
• Implement self-healing tasks in RMM for alert remediation, patching, software deployment, and configuration drift correction.
• Map current service workflows (incident, request, change, onboarding/offboarding) and eliminate waste via automation.
• Reduce technician touch time by building triage, enrichment, and classification automations in the PSA.
• Automate asset lifecycle tasks: discovery, tagging, baseline config, policy enforcement, and documentation updates.
• Own configuration hygiene across tenants (baseline policies, hardening, Intune device compliance, Conditional Access).
• Create CI/CD pipelines for scripts and policy-as-code with version control, peer review, and rollback.
• Add observability: logging, metrics, alerting, and dashboards for automation success/fail ROI.
• Integrate PSA, RMM, documentation, and billing systems to ensure SSOT and surface insights (e.g., ticket drivers, SLA risk).
• Build data pipelines to surface insights and prioritize automation backlog.

Skills

PowerShell

Python

Automation scripting

Microsoft 365

Azure/Intune

API integrations

REST/JSON/OAuth

Git/GitHub

CI/CD

ITIL awareness

Tools

ConnectWise Manage

Autotask

NinjaOne

N-central

Kaseya

Datto RMM

Intune

Azure AD

Job description

Parachute Technology is seeking a skilled automation engineer to design, build, and maintain comprehensive automation across PSA, RMM, and cloud platforms. You will create event-driven workflows using APIs, webhooks, and iPaaS tools, and implement self-healing tasks in RMM to reduce ticket volume and improve client environments.

You’ll map existing service workflows, reduce manual touch time, and enforce policy automation across Microsoft 365/Azure/Intune for multi-tenant environments.