MSME Growth & Partnerships Manager - FinTech

Mynt; Metro Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

GCash, the leading FinTech company in the country, seeks an Incubation and Business Development Manager to drive growth among MSME merchants by building scalable sales strategies and partnerships with BPO and VKAM teams.

You will lead end-to-end sales efforts, identify high-value accounts, and work with Product, Marketing, and Customer Experience to improve merchant adoption and wallet share. 5+ years in sales or BD required.

Qualifications

• At least 5 years of experience in Sales, Business Development, Account Management, or a related field.
• Experience managing BPO, outsourced sales, or VKAM teams is highly preferred.
• Experience in the financial services, banking, microfinance, digital payments, fintech, or BPO industry is an advantage.
• Strong understanding of sales strategies, business development, and account growth.
• Strong analytical and problem-solving skills, with the ability to understand business performance and identify growth opportunities.
• Strong communication, presentation, and stakeholder management skills.
• Good project management skills and the ability to work with cross-functional teams and external partners.
• Organized, detail-oriented, and able to manage multiple priorities.
• Goal-oriented and results-driven, with strong ownership and follow-through.
• Tech-savvy and comfortable using digital tools such as Google Workspace.
• Adaptable and comfortable working in a fast-paced environment.

Responsibilities

• Develop and implement sales and business development strategies to grow the MSME merchant base and increase revenue.
• Manage and optimize the sales funnel, from lead generation and onboarding to merchant activation and growth.
• Identify high-value accounts and opportunities for upselling, cross-selling, and increasing merchant wallet share.
• Develop scalable industry playbooks and solutions that address the needs of MSME merchants.
• Lead and manage BPO and VKAM partners, including setting performance targets, guidelines, and monitoring routines.
• Work with internal teams and external partners to improve merchant activity, engagement, and product adoption.
• Develop strategies to re-engage inactive merchants and drive usage of GCash for Business products and services.
• Partner with Product, Customer Experience, Merchant Experience, Marketing, and other teams to resolve merchant concerns and improve the overall after-sales experience.
• Monitor account performance, sales pipelines, conversion rates, and partner productivity to ensure targets are met.
• Prepare and maintain regular reports, dashboards, account profiles, and performance updates.
• Serve as a subject matter expert on MSME industries and recommend relevant GCash solutions based on merchant needs and market trends.
• Drive initiatives from planning to execution and ensure timely follow-through with internal teams and external partners.

Skills

5 years experience in sales

BPO / VKAM management

Fintech / digital payments domain

sales strategy & growth

analytical thinking

communication & stakeholder mgmt

project management

cross-functional collaboration

organization & prioritization

ownership & drive

Google Workspace proficiency

adaptability

Job description

GCash, the leading FinTech company in the country, seeks an Incubation and Business Development Manager to drive growth among MSME merchants by building scalable sales strategies and partnerships with BPO and VKAM teams.

You will lead end-to-end sales efforts, identify high-value accounts, and work with Product, Marketing, and Customer Experience to improve merchant adoption and wallet share. 5+ years in sales or BD required.