Bilingual Mortgage Processor II — Spanish/English

Fairygodboss; Taguig; On-site; PHP 558,000 - 837,000; Full time

Job summary

JPMorganChase Philippines is seeking a Client Care Specialist within the Customer Experience Team to guide customers through the loan process, request documents, and answer questions, ensuring clear communication of loan terms and fees.

You will manage a pipeline of government and conventional loans, perform follow-ups after conditional and final approvals, and coordinate next steps with customers, mortgage bankers, and internal teams to maintain a smooth process.

Qualifications

• Must be fluent in both Spanish and English.
• Extensive customer service experience.
• High school diploma or equivalent.
• Strong troubleshooting and problem-solving skills.
• Ability to explain underwriting conditions clearly.

Responsibilities

• Maintains focus on delivering best-in-class customer service throughout the process.
• Follows up with customers after conditional and final approvals.
• Calls customers to obtain necessary information or documents.
• Updates the system with accurate communication logs.
• Discusses final loan terms and schedules signing with customers.
• Escalates issues to the team manager when needed.

Skills

Fluent Spanish

Fluent English

Customer service experience

Troubleshooting

Explain underwriting conditions

Education

High school diploma or equivalent

Job description

JPMorganChase Philippines is seeking a Client Care Specialist within the Customer Experience Team to guide customers through the loan process, request documents, and answer questions, ensuring clear communication of loan terms and fees.

You will manage a pipeline of government and conventional loans, perform follow-ups after conditional and final approvals, and coordinate next steps with customers, mortgage bankers, and internal teams to maintain a smooth process.