Mortgage Operations Lead — Night Shift (Onsite Cebu)

RecruitNest Consulting; Cebu City; On-site; PHP 502,000 - 725,000; Full time

Job summary

RecruitNest Consulting is seeking an Operations Team Lead - Financial/Mortgage Account in Cebu City to oversee daily operations and drive performance. You will monitor KPIs, ensure billing accuracy, and coach team members while resolving escalations.

You should have 3+ years in BPO with supervisory experience, strong MS Office skills, and excellent English communication. The role is onsite with a night shift pattern in Cebu.

Qualifications

• 3+ years in BPO or call center with team lead or supervisory experience.
• Experience in billing, banking, lending, finance, insurance, or US mortgage servicing is a plus.
• Proficient in MS Excel and PowerPoint.
• Excellent English communication and interpersonal skills.

Responsibilities

• Oversee daily operations for the team and ensure targets are met.
• Monitor KPIs and maintain service quality across processes.
• Ensure accuracy in billing and financial workflows; resolve process gaps.
• Handle escalations and coordinate with other departments to improve efficiency.
• Coach team members, conduct regular performance reviews and provide feedback.

Skills

Leadership

Coaching

Communication

Problem-solving

Decision-making

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

RecruitNest Consulting is seeking an Operations Team Lead - Financial/Mortgage Account in Cebu City to oversee daily operations and drive performance. You will monitor KPIs, ensure billing accuracy, and coach team members while resolving escalations.

You should have 3+ years in BPO with supervisory experience, strong MS Office skills, and excellent English communication. The role is onsite with a night shift pattern in Cebu.