VP, BPO Operations - US Mortgage Servicing (Onsite, Cebu)

WHR Global Consulting; Cebu City; On-site; PHP 3,000,000 - 5,400,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

WHR Global Consulting is seeking an experienced executive to serve as Vice President for BPO Operations in Cebu City. The role oversees the delivery, performance, and profitability of the Business Unit within a US Mortgage Servicing environment.

You will lead strategic initiatives, optimize resources, manage client relationships, and drive operational excellence with a focus on governance, KPIs, and sustainable growth.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• 17+ years of progressive BPO operations experience.
• 5+ years in a senior executive or leadership capacity with US Mortgage Servicing.
• Strong track record in P&L management, budgeting and profitability.
• Extensive knowledge of US Mortgage Servicing processes and compliance standards.

Responsibilities

• Oversee day-to-day BPO operations and drive service delivery.
• Set operational strategies, KPIs, and governance controls.
• Lead budgeting, forecasting, and financial targets across cycles.
• Strengthen client relationships and stakeholder engagement.
• Develop leadership and succession planning within the organization.

Skills

Executive leadership

Stakeholder management

P&L management

Strategic planning

Data-driven decisions

Budget planning

Mortgage servicing knowledge

Education

Bachelor's degree in Business Administration/Management

Job description

WHR Global Consulting is seeking an experienced executive to serve as Vice President for BPO Operations in Cebu City. The role oversees the delivery, performance, and profitability of the Business Unit within a US Mortgage Servicing environment.

You will lead strategic initiatives, optimize resources, manage client relationships, and drive operational excellence with a focus on governance, KPIs, and sustainable growth.