Finance Ops Lead: Billing Expert & Team Coach

Moder Solutions Inc.; Cebu City; Vor Ort; PHP 670.000 - 1.228.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

HMO coverage

Paid training and career advancement

Inclusive and supportive leadership

Growth opportunities

Zusammenfassung

Moder Solutions Inc. is seeking an Operations Team Lead – Financial Account to supervise a team of financial specialists in Cebu City, driving performance, coaching, and ensuring accurate billing and compliant processes.

You will monitor KPIs, manage escalations, and produce reports while coordinating with cross-functional teams to boost workflow. Onsite role with night shifts; leadership and banking/finance experience are essential.

Qualifikationen

• Bachelor's degree preferred
• Excellent written and oral communication skills
• Minimum 2 years as an Operations Team Lead/Supervisor in the BPO industry
• Must have billing experience
• Experience in banking/financing, insurance, or US mortgage servicing (preferred)
• Proficient in MS PowerPoint and Excel
• Night shift schedule required
• Willing to work onsite in Cebu City or Mandawe City
• Must have minimum 2+ years of team leadership or supervisory experience
• Must have minimum 3+ years of call centre or BPO experience
• Must have minimum 1-2 years of financial services or banking experience

Aufgaben

• Supervise, develop, and motivate a team of financial specialists
• Monitor KPIs, performance metrics, and daily productivity
• Handle escalations, ensure timely issue resolution, and provide actionable feedback
• Oversee billing-related procedures and ensure accuracy in financial transactions
• Coordinate with cross-functional teams to enhance workflow and performance
• Conduct coaching sessions, performance reviews, and daily huddles
• Ensure team compliance with company and client policies
• Prepare reports and presentations using MS PowerPoint and Excel
• Contribute to continuous process improvement and operational strategies

Kenntnisse

Leadership

Billing experience

Communication

Team coaching

Ausbildung

Bachelor's degree

Tools

MS PowerPoint

MS Excel

Jobbeschreibung

Moder Solutions Inc. is seeking an Operations Team Lead – Financial Account to supervise a team of financial specialists in Cebu City, driving performance, coaching, and ensuring accurate billing and compliant processes.

You will monitor KPIs, manage escalations, and produce reports while coordinating with cross-functional teams to boost workflow. Onsite role with night shifts; leadership and banking/finance experience are essential.