Mortgage Operations Analyst: Home Lending Solutions

JPMorganChase; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Home Lending Solutions Analyst to support the correspondent underwriting pipeline and ensure timely progression of mortgage files. You will coordinate with internal teams and external clients to resolve issues and maintain documentation quality.

Based in the Philippines and aligned to US business hours, you will handle inquiries, provide updates, and drive process improvements while maintaining strong attention to detail and service standards.

Qualifications

• Minimum 2 years experience in mortgage banking and/or mortgage operations.
• Experience supporting file progression activities such as processing support, underwriting support, closing/funding support, post-close support, or quality control
• Ability to manage high-volume inbound/outbound communication (phone and email), document interactions accurately, and follow defined escalation paths
• Experience communicating directly with external clients or business partners, including providing clear status updates and setting expectations professionally
• Familiarity with key regulatory concepts such as the TRID, HMDA, and CFPB requirements (training may be provided)
• Strong written and verbal communication skills, including the ability to clearly summarize issues, decisions, and next steps
• Strong organizational skills, including the ability to prioritize multiple files and meet deadlines in a queue-driven environment
• Strong attention to detail, sound judgment, and problem-solving skills to identify issues and move work forward appropriately
• Proficiency with Microsoft Excel, Outlook, and PowerPoint, and comfort using collaboration/video-conferencing tools
• Must pass the CSA requirement
• Ability to work U.S. hours (night shift) and comply with hybrid/on-site requirements based on business needs

Responsibilities

• Support a shared pipeline of correspondent loan activity to maintain production and service standards
• Communicate status updates to external clients and internal stakeholders by email, phone, and meetings
• Review loan files for completeness, accuracy, and process adherence
• Identify documentation gaps, missing conditions, and process breaks, and drive resolution through routing, follow-up, and escalation
• Coordinate with underwriting, compliance, funding, post-funding, and quality teams to support timely progression and clear documentation
• Maintain accurate notes in systems to support auditability and operational control
• Participate in recurring client and internal touchpoints, capture action items, and ensure disciplined follow-through
• Identify recurring defects, document themes and root causes, and recommend practical enhancements to reduce rework and improve customer experience
• Demonstrate ownership, responsiveness, and a solutions-oriented approach to support customer satisfaction

Skills

Mortgage banking

File progression

Stakeholder communication

Regulatory knowledge

Attention to detail

Problem solving

Cross-functional collaboration

Organizational skills

Documentation

Quality control

Team collaboration

Education

Bachelor’s degree in Finance / Business Administration / Economics

Tools

Microsoft Excel

Outlook

PowerPoint

Job description

JPMorganChase in the Philippines is seeking a Home Lending Solutions Analyst to support the correspondent underwriting pipeline and ensure timely progression of mortgage files. You will coordinate with internal teams and external clients to resolve issues and maintain documentation quality.

Based in the Philippines and aligned to US business hours, you will handle inquiries, provide updates, and drive process improvements while maintaining strong attention to detail and service standards.