Mortgage Customer Support Specialist - Graveyard Shift

Moder Solutions Inc.; Cebu City; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Fixed weekends off

Maxicare HMO (Day 1)

Attendance bonus ₱2,000

Performance incentives

Training & career development

Growth opportunities

Dynamic work environment

Monthly engagement activities

Year-end party

Quarterly recognition awards

Job summary

Moder Solutions Inc. in Cebu City provides outsourcing services to US mortgage clients, delivering exceptional customer experiences and helping customers achieve financial and homeownership goals.

You will collaborate with diverse teams on a global scale, participate in comprehensive training, and grow within a supportive, dynamic environment. The role is full-time and onsite with a graveyard shift in Cebu City.

Qualifications

• College level or graduate.
• 1–2 years BPO experience handling billing, accounts, collections, or credit card fraud claims.
• Excellent English communication skills.
• Willing to work full-time, onsite.
• Willing to work graveyard shift.
• Strong analytical and problem-solving skills (nice-to-have).

Responsibilities

• Provide excellent customer experience to US mortgage clients
• Support customers with financial and homeownership goals
• Collaborate with diverse teams and global leaders

Skills

Excellent English communication

BPO experience

Analytical thinking

Problem solving

Education

College level or graduate

Job description

Moder Solutions Inc. in Cebu City provides outsourcing services to US mortgage clients, delivering exceptional customer experiences and helping customers achieve financial and homeownership goals.

You will collaborate with diverse teams on a global scale, participate in comprehensive training, and grow within a supportive, dynamic environment. The role is full-time and onsite with a graveyard shift in Cebu City.