Customer Service Representative (US Mortgage Account)

Moder Solutions Inc.

Muntinlupa

On-site

PHP 446,000 - 725,000

Full time

14 days+

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Benefits offered by this job

Fixed weekends off

HMO Day 1 (dependents)

Attendance bonus 2000 PHP

Performance incentives

Training & career development

Growth opportunities

Dynamic work environment

Engagement activities

Year-end party

Recognition awards

Job summary

Moder Solutions Inc. is seeking a full-time onsite CSR to support US mortgage clients, assisting them with financial and homeownership goals. The role requires five years of BPO experience and excellent English communication, with weekend-free schedule or fixed weekends off as part of benefits.

You will collaborate with diverse teams and global leaders across the organization. Applicants must be ready to work graveyard/night shifts and have a background in insurance or mortgage.

Qualifications

Bachelor's Degree holder or College Graduate required.
Five years of BPO experience handling any of the following: Property Insurance, Home Insurance, Collections and Payment Processing, Home Insurance or Mortgage.
Excellent English communication skills.
Willing to work full-time onsite.
Willing to work on a graveyard/night shift.
Candidates without Insurance or Mortgage experience welcome if they have at least 5 years of CSR experience.
Experience in billing or financial accounts is a nice-to-have.
Strong analytical and problem-solving skills are a nice-to-have.

Responsibilities

Provide excellent customer experience to US mortgage clients.
Support customers with financial and homeownership goals.
Collaborate with diverse teams and global leaders.

Skills

English proficiency

BPO experience

Customer service

Education

Bachelor's degree or college graduate

Tools

Billing systems

Financial accounts handling

Job description

About the role

Provide excellent customer experience to US mortgage clients, support customers with financial and homeownership goals, collaborate with diverse teams and global leaders, and be part of a pioneering and fast-growing mortgage operations team.

Key responsibilities

Provide excellent customer experience to US mortgage clients
Support customers with financial and homeownership goals
Collaborate with diverse teams and global leaders

About you

Bachelor's Degree holder or College Graduate required
Must have five years of BPO experience handling any of the following: Property Insurance, Home Insurance, Collections and Payment Processing, Home Insurance or Mortgage
Excellent English communication skills
Willing to work full-time onsite
Willing to work on a graveyard/night shift
Candidates without Insurance or Mortgage experience are welcome to apply, provided they have at least 5 years of Customer Service Representative (CSR) experience
Experience in billing or financial accounts (nice-to-have)
Strong analytical and problem-solving skills (nice-to-have)

About us

Moder was founded in December 2020 with one mission: to positively impact the financial health of companies using top talent, workflow best practices, and progressive technology. We are a tech-forward outsourcing company supporting the US mortgage, insurance, and banking industries. Whether through end-to-end outsourcing or specialized component-based solutions, we partner with clients to elevate operations and deliver world-class customer experiences. Backed by industry experts from both client and provider sides, Moder has grown into a trusted global solutions powerhouse with teams across the US, India, LATAM, and the Philippines, proudly supporting 50+ international clients.

Benefits