Mortgage Collections Trainer (Remote)

Wipro; Quezon City; Remote; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Competitive Salary Package

Quarterly Variable Pay

HMO Coverage with free dependent

Job summary

Wipro seeks an experienced Trainer to deliver New Hire training for the Collections process, across classroom and remote formats, in the Philippines. You will manage batches at a 1:20 ratio and coach agents on process, quality and best practices.

Regular audits and feedback drive continuous improvement and alignment with client requirements. The role requires at least 3 years as a trainer, exposure to financial lending domains, and willingness to work in shifts.

Qualifications

• At least High School graduate (old curriculum) or Senior High School graduate (new curriculum).
• with atleast 3 years of experience as a Trainer.
• Exposure to UK/US banking or financial accounthandling mortgage/property loans.

Responsibilities

• Conduct New Hire Training for the Collections process, classroom and remote.
• Manage training batches (1:20 ratio) and ensure engagement.
• Provide feedback and coaching to agents on process, quality and best practices.
• Audit cases and provide documented feedback on gaps identified.
• Attend calibration calls with client/internal teams.
• Conduct training sessions within timelines.
• Assess trainee performance through tests and practical evaluations.
• Maintain training records, daily reports, and analyses for improvement.
• Motivate associates through management and reporting mechanisms.
• Process transactions weekly or monthly to maintain competency.
• Undergo TTT certification and stay updated on changes.
• Perform Training Needs Identification (TNI) and refresher sessions; track improvements.

Skills

Training methods

Communication

MS Office

Shift work

Listening

Education

High School diploma

Tools

PowerPoint

Excel

Job description

Wipro seeks an experienced Trainer to deliver New Hire training for the Collections process, across classroom and remote formats, in the Philippines. You will manage batches at a 1:20 ratio and coach agents on process, quality and best practices.

Regular audits and feedback drive continuous improvement and alignment with client requirements. The role requires at least 3 years as a trainer, exposure to financial lending domains, and willingness to work in shifts.