Collections Training Specialist

Wipro Philippines Inc.; Manila; On-site; PHP 300,000 - 520,000; Full time

Job summary

Wipro Limited in Manila (Quezon City) is seeking a Collections Trainer to lead new-hire training for collections processes. You will manage classroom and remote sessions, coaching agents, auditing cases, and maintaining training records to ensure compliance and performance.

The role requires 3–5 years in collections with exposure to UK Banking or motor finance. A Bachelor's degree and strong MS Office skills are expected, and shifts are required.

Qualifications

• College Graduate (bachelors degree).
• Exposure to UK Banking / other vertical Collections.
• Preferred with collections experience in motor finance experience.

Responsibilities

• Conduct New Hire Training (classroom and remote) for the Collections process, ensuring all trainees are equipped with process, product, and compliance knowledge.
• Manage training batches (typically 1:20 ratio), ensuring effective delivery and engagement.
• Provide feedback and coaching to agents on process, quality, best practices, and support On-the-Job Training (OJT).
• Audit cases for agents using prescribed sheets defined by the client or training team; provide documented feedback on gaps identified.
• Attend weekly calibration calls with client/internal teams as per the calibration roster.
• Conduct training sessions as required within specified timelines.
• Assess trainee performance through tests and practical evaluations.
• Maintain training records, daily reports, and analysis for continuous improvement.
• Motivate associates through effective management, career development, and implementation of reporting mechanisms.
• Process transactions on a weekly or monthly basis as defined by the process to maintain process competency.
• Maintain competency by undergoing TTT certification and staying updated on new products and process changes.
• Perform Training Needs Identification (TNI) based on audit findings and conduct refresher sessions; track performance improvements.
• Maintain track records of performance and analyse data critically.
• Ensure adherence to regulatory and operational objectives, and keep up to date with internal procedural changes and policy updates.
• Participate constructively in case reviews, meetings, and training sessions.
• Communicate key trends and processing difficulties to the Team Leader or relevant manager.

Skills

Training methodologies

Communication skills

Coaching and feedback

MS Office

Team coaching

Education

Bachelor's degree

Tools

PowerPoint

Excel

MS Word

Learning Management System

Job description

Wipro Limited in Manila (Quezon City) is seeking a Collections Trainer to lead new-hire training for collections processes. You will manage classroom and remote sessions, coaching agents, auditing cases, and maintaining training records to ensure compliance and performance.

The role requires 3–5 years in collections with exposure to UK Banking or motor finance. A Bachelor's degree and strong MS Office skills are expected, and shifts are required.