Trainer (Collections)

Wipro Technologies; Quezon City; On-site; PHP 246,000 - 424,000; Full time

Job summary

Wipro Limited in the Philippines seeks an experienced Trainer to lead new hire training for collections processes, delivering classroom and remote sessions and ensuring trainees gain process, product, and compliance knowledge.

You will manage training batches (1:20), provide coaching, audit cases, participate in calibration calls, and maintain training records and performance data to drive continuous improvement.

Qualifications

• 3+ years of experience as a trainer.
• Exposure to UK/US banking or financial accounts handling mortgage loans.
• Must be a High School graduate (old or new curriculum).

Responsibilities

• Conduct New Hire Training (classroom and remote) for the Collections process.
• Manage training batches (1:20 ratio) for effective delivery.
• Provide feedback and coaching to agents on process, quality, and best practices.
• Audit cases and give documented feedback on gaps.
• Attend weekly calibration calls with client/internal teams.
• Conduct trainings within defined timelines and assess trainee performance.
• Maintain training records, reports, and analysis for continuous improvement.
• Motivate associates through coaching and career development, and support OJT.

Skills

Training methods

Communication skills

Shift flexibility

Oral & written communication

Coaching/Feedback

Education

High School graduate (old/new curriculum)

Tools

PowerPoint

Excel

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Qualifications:

• At least High School graduate (old curriculum) or Senior High School graduate (new curriculum)
• with atleast 3 years of experience as a Trainer
• Exposure to UK/US banking or financial accounthandling mortgage/property loans

Roles and Responsibilities

• Conduct New Hire Training (classroom and remote) for the Collections process, ensuring all trainees are equipped with process, product, and compliance knowledge.
• Manage training batches (typically 1:20 ratio), ensuring effective delivery and engagement.
• Provide feedback and coaching to agents on process, quality, best practices, and support On-the-Job Training (OJT).
• Audit cases for agents using prescribed sheets defined by the client or training team; provide documented feedback on gaps identified.
• Attend weekly calibration calls with client/internal teams as per the calibration roster.
• Conduct training sessions as required within specified timelines.
• Assess trainee performance through tests and practical evaluations.
• Maintain training records, daily reports, and analysis for continuous improvement.
• Motivate associates through effective management, career development, and implementation of reporting mechanisms.
• Process transactions on a weekly or monthly basis as defined by the process to maintain process competency.
• Maintain competency by undergoing TTT certification and staying updated on new products and process changes.
• Perform Training Needs Identification (TNI) based on audit findings and conduct refresher sessions; track performance improvements.
• Maintain track records of performance and analyse data critically.
• Ensure adherence to regulatory and operational objectives, and keep up to date with internal procedural changes and policy updates.
• Participate constructively in case reviews, meetings, and training sessions.
• Communicate key trends and processing difficulties to the Team Leader or relevant manager.

Skills:

• Basic Understanding of Training methodologies virtual and F2F instructor led etc.
• Excellent Communication & feedback/ coaching Skills
• Proficient at MS office Applications like PowerPoint, Excel etc.
• Willingness to work in shifts
• Excellent oral and written communication and listening skills.

Mandatory Skills: Training (Ops).Experience: 3-5 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.