Training Specialist

Wipro; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Wipro is seeking a Training Specialist in Quezon City, Philippines to handhold new hires from DOJ to the end of process training. You will plan labs, support logistics, and coordinate with Training Managers to ensure seamless delivery of training for collections processes.

Ideal candidates have a bachelor's degree, exposure to UK banking/collections, and experience in motor finance collections. This role requires flexibility to work in shifts and a focus on quality coaching and continuous

Qualifications

• Bachelor's degree holder, preferably in a relevant field.
• Exposure to UK Banking or other vertical collections.
• Experience in motor finance collections is a plus.

Responsibilities

• Conduct New Hire Training (classroom and remote) for the Collections process.
• Manage training batches (typical 1:20 ratio) for effective delivery.
• Provide feedback and coaching to agents on process, quality, and best practices.
• Audit cases and provide feedback on gaps identified.
• Attend calibration calls with client and internal teams.
• Conduct training sessions within defined timelines and assess trainee performance.
• Maintain training records, daily reports, and data analysis for improvement.
• Motivate associates through management and career development.
• Process transactions weekly or monthly to maintain process competency.
• Stay updated on new products and process changes.
• Identify training needs (TNI) from audits and conduct refresher sessions.

Skills

Training delivery

Communication skills

MS Office (PowerPoint/Excel)

Shift work

Education

Bachelor's degree

Job description

Training Specialist

Company : Wipro Job Type : Full Time Quezon City, Philippines

Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

To handhold New Hires from their DOJ to the end of Process Training where all their issues are resolved. Manage, plan and allocate labs for training. Provide support to new hires on all logistics. Resolve challenges of the Training Delivery team to provide world class training experience. Connect with Training Managers for seamless training delivery.

Qualifications:

• College Graduate (bachelors degree)
• Exposure to UK Banking / other vertical Collections.
• Preferred with collections experience in motor finance experience.

Roles and Responsibilities

• Conduct New Hire Training (classroom and remote) for the Collections process, ensuring all trainees are equipped with process, product, and compliance knowledge.
• Manage training batches (typically 1:20 ratio), ensuring effective delivery and engagement.
• Provide feedback and coaching to agents on process, quality, best practices, and support On-the-Job Training (OJT).
• Audit cases for agents using prescribed sheets defined by the client or training team; provide documented feedback on gaps identified.
• Attend weekly calibration calls with client/internal teams as per the calibration roster.
• Conduct training sessions as required within specified timelines.
• Assess trainee performance through tests and practical evaluations.
• Maintain training records, daily reports, and analysis for continuous improvement.
• Motivate associates through effective management, career development, and implementation of reporting mechanisms.
• Process transactions on a weekly or monthly basis as defined by the process to maintain process competency.
• Maintain competency by undergoing TTT certification and staying updated on new products and process changes.
• Perform Training Needs Identification (TNI) based on audit findings and conduct refresher sessions; track performance improvements.
• Maintain track records of performance and analyse data critically.
• Ensure adherence to regulatory and operational objectives, and keep up to date with internal procedural changes and policy updates.
• Participate constructively in case reviews, meetings, and training sessions.
• Communicate key trends and processing difficulties to the Team Leader or relevant manager.

Skills:

• Basic Understanding of Training methodologies virtual and F2F instructor led etc.
• Excellent Communication & feedback/ coaching Skills
• Proficient at MS office Applications like PowerPoint, Excel etc.
• Willingness to work in shifts
• Excellent oral and written communication and listening skills.

Mandatory Skills: Training (Ops)

Experience: 3-5 Years

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.