Mortgage Broker Support VA — Australian Hours (Cebu)

D2B; Philippines; On-site; PHP 377,000 - 470,000; Full time

Job summary

D2b, a premier Australian mortgage brokerage, seeks a Broker Support VA to streamline the loan application journey for clients from Cebu on a full-time, onsite basis. You will manage end-to-end processing using Connective, verify documents, input data into CRM systems, and liaise with lenders and clients to keep applications investor-ready.

The role requires a Bachelor's degree and at least 1 year of VA experience, with strong English communication and proficiency in Microsoft Office; Australian

Qualifications

• Bachelor’s degree in Business, Finance, or Commerce preferred
• At least 1 year VA experience required
• Proficient in Microsoft Office; quick learner of CRM software
• Excellent written and verbal English communication
• Based in Cebu and able to commit to Perth business hours

Responsibilities

• End-to-end processing of residential and commercial loan applications using Connective/Mercury/MyCRM
• Data entry and integrity: input client data into CRM systems and lender portals
• Document verification: collect and review pay slips, tax returns, bank statements to ensure investor-ready submissions
• Liaison with lenders, solicitors, and clients to track progress and resolve conditions
• Maintain proactive client communication and provide updates on application status
• Utilize MS Office to manage schedules, generate reports, and keep filing systems organized
• Support senior staff to refine processes and stay updated on Australian lending policies

Skills

Virtual Assistant experience

English communication

MS Office

Education

Bachelor’s Degree

Tools

Connective (Mercury/MyCRM)

Job description

D2b, a premier Australian mortgage brokerage, seeks a Broker Support VA to streamline the loan application journey for clients from Cebu on a full-time, onsite basis. You will manage end-to-end processing using Connective, verify documents, input data into CRM systems, and liaise with lenders and clients to keep applications investor-ready.

The role requires a Bachelor's degree and at least 1 year of VA experience, with strong English communication and proficiency in Microsoft Office; Australian