Australian Mortgage Broking Admin Support (Onsite) w/ Sign On Bonus

VAP

Cebu City

On-site

PHP 335,000 - 502,000

Full time

2 days ago

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Benefits offered by this job

HMO w/ Dental Coverage

2-week paid Holiday Break

Fixed weekends off

Day shift schedule

Job summary

VAP is seeking an experienced Australian Mortgage Broking Support to handle admin tasks from enquiry to settlement. You will prepare applications, organize documents, and coordinate with lenders and clients to keep processes moving smoothly.

Based in Cebu City or Davao City, you will work onsite with a dynamic team and use platforms like ApplyOnline and various mortgage broking CRMs to ensure accuracy and timely submissions.

Qualifications

Solid experience in Australian mortgage broking administration or loan processing.
Good understanding of the Australian home loan process, including application preparation, lender requirements, and settlement procedures.
Knowledge of Australian lending policies, loan products, and documentation requirements.
Experience collecting, reviewing, and organizing client financial documents (payslips, bank statements, tax returns).
Proficiency in preparing and processing loan applications via ApplyOnline.
Familiarity with mortgage broking CRMs such as MyCRM, FLEX, Mercury, Infinity, or SalesTrekker.
Excellent written and verbal communication; coordinating with clients, lenders, and stakeholders.
Strong organizational skills; managing multiple loan applications and deadlines.
Willingness to work onsite at Cebu City or Davao City.

Responsibilities

Provide administrative support to mortgage brokers from enquiry to submission and settlement.
Manage client enquiries and coordinate collection of financial documents.
Review and organize client documents to ensure loan applications are complete and ready for submission.
Prepare loan application forms and supporting documents for submission to lenders.
Enter and maintain accurate client information and updates in CRM systems.
Liaise with lenders, banks, clients, and other parties to obtain outstanding information.
Monitor loan application progress and provide timely updates to brokers and clients.
Follow up on outstanding documents and lender conditions to progress applications.
Assist with loan processing, approval coordination, and settlement preparations.
Maintain organized client files and ensure documentation follows processes.

Skills

Mortgage broking

Loan processing

Document collection

Lender coordination

CRM knowledge

Tools

ApplyOnline

MyCRM

FLEX

Mercury

Infinity

SalesTrekker

Job description

Experienced in Australian mortgage broking and loan processing?

Confident preparing loan applications and coordinating with lenders?

Ready to help clients move smoothly from application to settlement?

Keep home loan applications moving and make every step count.

About the Role

We're looking for an experienced Australian Mortgage Broking Support to assist with the administration of mortgage applications, from initial client enquiries and document collection through to loan submission and settlement. You'll work closely with mortgage brokers to prepare accurate applications, manage documentation, coordinate with clients and lenders, and keep loan processes progressing smoothly.

Ideal Candidate (Must Have Requirements)

Solid experience in Australian mortgage broking administration or loan processing.
Good understanding of the Australian home loan process, including application preparation, lender requirements, and settlement procedures.
Knowledge of Australian lending policies, loan products, and documentation requirements.
Hands-on experience collecting, reviewing, and organising client financial documents, including payslips, bank statements, tax returns, and other supporting documents.
Proficiency in preparing and processing loan applications through platforms such as ApplyOnline.
Familiarity with mortgage broking CRMs and platforms such as MyCRM, FLEX, Mercury, Infinity, or SalesTrekker.
Excellent written and verbal communication skills, with the ability to coordinate effectively with clients, lenders, and other stakeholders.
Strong organisational skills and attention to detail, with the ability to manage multiple loan applications, competing priorities, and deadlines.
Amenable to working onsite at either of our Cebu City/ Davao City sites.

Tasks and Responsibilities

Provide administrative support to mortgage brokers throughout the loan application process, from initial enquiries through to submission and settlement.
Manage client enquiries and coordinate the collection of required financial documents and supporting information.
Review and organise client documents to ensure loan applications are complete, accurate, and ready for submission.
Prepare loan application forms and supporting documentation for submission to lenders.
Enter and maintain accurate client information, notes, and application updates in mortgage broking CRM systems.
Liaise with lenders, banks, clients, and other relevant parties to obtain outstanding information and address application requirements.
Monitor loan application progress and provide timely updates to brokers and clients.
Follow up on outstanding documents, lender conditions, and other requirements needed to progress applications.
Assist with loan processing, approval coordination, and settlement preparations.
Maintain organised client files and ensure documentation follows relevant processes and requirements.

Industry-leading benefits

HMO w/ Dental Coverage + Dependents
2-week paid Holiday Break. Enjoy the season without worrying about your work.
Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.
Take advantage of working the day shift schedule! Wake up to the sunrise and wind down as the sun sets.

We have a virtual recruitment process. What you need

Strong and Stable Internet Connection for uninterrupted video interviews
Laptop or PC with Webcam for online assessments and interviews

About VAP

VAP is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.

We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We're looking for someone who fits well into this culture and can contribute positively to our team's dynamic.

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