Mortgage Admin | Work From Home | Day Shift | Weekends Off

Emapta; Metro Manila; Remote; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Competitive salary package

Permanent WFH arrangement

HMO coverage with one free dependent

Fixed weekends off

Salary Advance Program

Job summary

Emapta Philippines is seeking a Mortgage Admin to coordinate loan applications and verify financial documents for an Australian mortgage brokerage. This full-time, work-from-home role offers day shifts and opportunities to advance within a global community of top 1% talent.

You will process applications, liaise with brokers and lenders, ensure compliance, and maintain CRM records. Ideal candidates have 1–2 years in mortgage admin, strong MS Office skills, and excellent English communication.

Qualifications

• 1 to 2 years of experience in mortgage administration or related role.
• Knowledge of mortgage processes and loan applications.

Responsibilities

• Process and track mortgage applications through loan lifecycle.
• Verify client documents and maintain CRM records.
• Coordinate with brokers, lenders, and clients to obtain required documents.
• Assist with loan settlement coordination and compliance tasks.

Skills

Mortgage administration

Banking/Financial services

MS Office (Word/Excel/Outlook)

Attention to detail

English communication

Tools

Mercury CRM

ApplyOnline

Flex CRM

Job description

Australian Property Dreams Meet International Mortgage Expertise

Contribute to the financial decisions that bring Australian homeownership within reach. As a Mortgage Admin, you'll coordinate loan applications, verify financial documentation, and assist brokers in securing successful lending outcomes. Establish a long-term global career with Emapta, where your expertise contributes to meaningful property milestones while opening opportunities for professional advancement within an exceptional community of Top 1% talent.

Job Overview

• Employment Type: Full-time
• Shift: Day Shift | Monday to Friday, 7:00 AM-4:00 PM PHT | Weekends Off
• Work Setup: Work From Home

Exciting Perks Await!

• Competitive salary package
• Day shift schedule
• Permanent WFH arrangement
• HMO coverage with one free dependent upon regularization
• Fixed weekends off
• Salary Advance Program through our banking partner, subject to bank eligibility assessment and approval, for account holders with at least six months of company tenure
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to office gyms in Ortigas and Makati, with a complimentary physical fitness trainer
• Exclusive Emapta Lifestyle perks, including hotel and restaurant discounts and more
• Unlimited employee referral incentive opportunities across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun employee engagement activities
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Professional Experience and Industry Knowledge

• 1 to 2 years of experience in mortgage administration, banking, financial services, or a related administrative role.
• Basic knowledge of mortgage processes, loan application procedures, and lending terminology.

Technical and Administrative Skills

• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to learn and adapt to new software applications and financial services systems.
• Strong attention to detail and accuracy in document verification, data entry, and record maintenance.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

Communication and Interpersonal Skills

• Strong written and verbal English communication skills.
• Ability to work independently and collaborate effectively with team members.

Work-From-Home Requirements

• Reliable internet connection for uninterrupted remote work.
• Quiet, dedicated workspace suitable for confidential financial and client information.

Preferred Qualifications

• Knowledge of Mercury CRM and ApplyOnline.
• Experience with mortgage CRM systems or aggregator platforms, such as Flex or similar applications.
• Familiarity with Australian lending requirements and mortgage compliance standards.
• Experience collaborating with onshore teams across different time zones.

Professional Development and Career Opportunities

• Access to training and professional support to develop specialized mortgage industry skills.
• Clear career progression opportunities toward Mortgage Processor or Senior Administrator positions.
• Supportive and collaborative team environment that encourages continuous professional development.

Your Daily Tasks

Mortgage Application Administration

• Process and track mortgage applications throughout each stage of the loan lifecycle.
• Collect, review, and verify client documents, including identification records, payslips, and bank statements.
• Enter, update, and maintain accurate client information in customer relationship management (CRM) and loan management systems.
• Prepare and submit mortgage loan applications to lenders under supervision.

Lender and Stakeholder Coordination

• Submit pricing requests to lenders, follow up on responses, and communicate outcomes to mortgage brokers.
• Coordinate with clients, brokers, and lenders to obtain outstanding documents and information.
• Respond to routine emails and inquiries within agreed timeframes.

Compliance and Loan Settlement Assistance

• Maintain accurate client records and ensure mortgage files comply with applicable regulatory and documentation standards.
• Assist with loan settlement coordination and post-settlement administrative tasks.
• Escalate documentation errors, application delays, and potential compliance concerns to senior team members.

About the Client

Our client is an Australian mortgage brokerage serving homebuyers, homeowners, property investors, and business owners across Sydney, Illawarra, and surrounding communities. With access to over 40 lenders, they provide tailored financing solutions for first home purchases, refinancing, investment properties, commercial loans, and debt consolidation. Their expertise combines personalized mortgage advice, competitive lending options, and ongoing loan reviews. Through transparent communication and dedicated guidance, our client helps Australians navigate complex financial decisions, secure suitable financing, and achieve long-term property goals.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.