AU Loan Administrator | Work From Home | Flexible Shift | Day 1 HMO

Emapta; Metro Manila; Hybrid; PHP 558,000 - 837,000; Full time

Job summary

Emapta Philippines is seeking an AU Loan Administrator to support Australian mortgage brokers from home. You will interpret policy updates, guide deals, and help lenders navigate lending rules across a national broker network.

The role requires 1–3 years in Australian mortgage admin, familiarity with loan lodgment, ApplyOnline and CoreLogic, and strong Excel and communication skills. A Certificate IV in Financial Services is preferred.

Qualifications

• 1-3 years of administrative support experience in the Australian mortgage industry, including credit management, with at least 2 years in residential lending.
• Hands‑on experience with loan lodgment processes
• Proficiency in ApplyOnline and property valuation tools such as CoreLogic
• Strong understanding of lending terminology, policies, and regulations
• Excellent problem‑solving and troubleshooting skills
• Strong written and verbal communication skills
• Keen attention to detail and accuracy
• Effective task prioritization skills and the ability to manage shifting deadlines
• Strong self‑management skills and the ability to handle multiple priorities
• Sound critical‑thinking skills and a proactive approach
• Professional, personable, and relationship‑focused approach
• Collaborative and results‑oriented mindset
• Proficiency in Microsoft Excel
• Certificate IV in Financial Services (Finance/Mortgage Broking Management) or an equivalent qualification highly preferred

Responsibilities

• Interpret, clarify, and implement product changes and lender policy updates.
• Support the broker network through email, telephone, and forums.
• Provide expert advice to help brokers structure deals and navigate lending policies.
• Troubleshoot product and policy issues as they arise.
• Communicate lender updates and changes to the franchise network.

Skills

Admin support

Mortgage industry knowledge

Communication

Time management

Attention to detail

Prioritization

Self-management

Critical thinking

Relationship building

Education

Certificate IV in Financial Services

Tools

ApplyOnline

CoreLogic

Microsoft Excel

Job description

Financial Services Expertise for Complex Australian Mortgage Policies and Products Every successful lending journey depends on informed decisions and reliable broker support. The AU Loan Administrator helps simplify complex policies, resolve lending challenges, and strengthen mortgage operations across an Australian broker network. Develop specialist expertise while working from home and pursuing a long-term global career with Emapta, designed for Top 1% talent seeking meaningful impact, professional growth, and rewarding opportunities.

Snapshot

• Employment Type: Full-time
• Work Setup: Permanent Work From Home
• Shift: Flexible Shift, Consecutive Days Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 1-3 years of administrative support experience in the Australian mortgage industry, including credit management, with at least 2 years in residential lending
• Hands‑on experience with loan lodgment processes
• Proficiency in ApplyOnline and property valuation tools such as CoreLogic
• Strong understanding of lending terminology, policies, and regulations
• Excellent problem‑solving and troubleshooting skills
• Strong written and verbal communication skills
• Keen attention to detail and accuracy
• Effective task prioritization skills and the ability to manage shifting deadlines
• Strong self‑management skills and the ability to handle multiple priorities
• Sound critical‑thinking skills and a proactive approach
• Professional, personable, and relationship‑focused approach
• Collaborative and results‑oriented mindset
• Proficiency in Microsoft Excel
• Certificate IV in Financial Services (Finance/Mortgage Broking Management) or an equivalent qualification highly preferred

Responsibilities

• Interpret, clarify, and implement product changes and lender policy updates.
• Support the broker network through email, telephone, and forums.
• Provide expert advice to help brokers structure deals and navigate lending policies.
• Troubleshoot product and policy issues as they arise.
• Communicate lender updates and changes to the franchise network.

About the Client

Our client operates in Australian financial services, supporting lending solutions that help customers pursue homeownership, property investment, and business ambitions. Through trusted broker relationships, access to lending options, and knowledgeable guidance, the business helps customers make informed financing decisions. Its commitment to responsive service and practical expertise strengthens the experience for borrowers and brokers alike. For professionals seeking meaningful industry exposure, our client offers an opportunity to contribute to lending operations that support important financial milestones and lasting customer relationships.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.