AU Senior Loan Administrator | WFH | Flexible Shift | Day 1 HMO

Emapta; Metro Manila; Hybrid; PHP 2,622,000 - 3,934,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Permanent WFH arrangement

Fixed weekends off

Salary Advance Program

Upskilling through Emapta Academy

Gym access

Lifestyle perks

Referral incentives

Annual leaves (20)

Mentorship and career growth

Job summary

Emapta seeks an AU Senior Loan Administrator to support Australian mortgages, through policy interpretation and lender guidance, while coordinating with brokers nationwide. The role emphasizes residential lending experience, policy knowledge, and strong communication within a flexible, work-from-home setup.

Ideal candidates have 3–5 years in lending, at least 2 in residential lending, and familiarity with Australian lending regulations.

Qualifications

• 3 to 5 years of experience in lending, mortgage administration, or financial services, including at least 2 years in residential lending.
• At least 1 year of experience in Australian mortgage administration, including credit management.
• Experience in commercial lending preferred.
• Hands-on experience with loan lodgement processes.
• Proficiency in ApplyOnline, CoreLogic, and Microsoft Excel.
• Strong knowledge of Australian lending policies, regulations, and terminology.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and relationship management skills.
• High attention to detail and accuracy.
• Strong organizational, prioritization, and deadline management skills.
• Proactive, independent, collaborative, and results-driven approach.
• Certificate IV in Financial Services (Finance/Mortgage Broking Management) or equivalent qualification preferred.

Responsibilities

• Interpret, clarify, and implement product catalogue changes and lender policy updates in the lender database.
• Support the broker network through email, telephone, and internal forums.
• Provide SME guidance to help brokers understand lending policies and structure deals effectively.
• Troubleshoot and resolve lender product and policy issues.
• Communicate lender updates and policy changes across the franchise network.

Skills

Analytical skills

Problem-solving

Troubleshooting

Communication skills

Relationship management

Attention to detail

Organizational skills

Time management

Team player

Mortgage lending knowledge

Residential lending experience

Australian mortgage policies

Education

Certificate IV in Financial Services (Finance/Mortgage Broking Management)

Tools

ApplyOnline

CoreLogic

Microsoft Excel

Job description

Shape Smarter Lending Decisions Across Australia's Nationwide Broker Network

Turn your Australian mortgage expertise into trusted guidance for brokers nationwide. Become an AU Senior Loan Administrator with Emapta, resolving complex policy and product scenarios that support stronger lending decisions. Expand your financial services expertise, gain international exposure, and pursue meaningful long-term career growth among Emapta's top 1% talent.

Your Path Into Australian Mortgage Expertise

• Employment Type: Full-time
• Shift: Flexible Shift, Weekends Off
• Work Setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3 to 5 years of experience in lending, mortgage administration, or financial services, including at least 2 years in residential lending
• At least 1 year of experience in Australian mortgage administration, including credit management
• Experience in commercial lending preferred
• Hands-on experience with loan lodgement processes
• Proficiency in ApplyOnline, CoreLogic, and Microsoft Excel
• Strong knowledge of Australian lending policies, regulations, and terminology
• Strong analytical, problem-solving, and troubleshooting skills
• Excellent communication and relationship management skills
• High attention to detail and accuracy
• Strong organizational, prioritization, and deadline management skills
• Proactive, independent, collaborative, and results-driven approach
• Certificate IV in Financial Services (Finance/Mortgage Broking Management) or equivalent qualification preferred

Your Daily Tasks

• Interpret, clarify, and implement product catalogue changes and lender policy updates in the lender database
• Support the broker network through email, telephone, and internal forums
• Provide Subject Matter Expert (SME) guidance to help brokers understand lending policies and structure deals effectively
• Troubleshoot and resolve lender product and policy issues
• Communicate lender updates and policy changes across the franchise network

About the Client

Our client is one of Australia's leading mortgage broking and financial services networks, helping customers make confident property and finance decisions for over 30 years. Through 1,000+ brokers and 750 franchises nationwide, they connect Australians with thousands of loan options from an extensive lender panel. Their expertise spans home loans, refinancing, investment property finance, commercial lending, personal loans, asset finance, and insurance, combining personalized broker guidance, extensive lender choice, and ongoing support throughout each customer's financial journey.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.