AU Business Support Assistant | WFH | Flexible Shift | Weekends Off

Emapta; Metro Manila; Hybrid; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Permanent WFH arrangement

Salary Advance Program with banking/6+

Unlimited upskilling through Emapta/Ac

Free access to office gyms

Exclusive lifestyle perks

Employee referral incentives

Government and Emapta benefits

20 annual leaves + 5 cashable

Mentorship and global exposure

Job summary

Emapta Philippines is hiring an AU Business Support Assistant to provide administrative and business support to Australian clients from a permanent work-from-home setup. You will manage emails, calendars, CRM data, and documentation, while coordinating with brokers and lenders as needed.

The role emphasizes accuracy, disclosure, and timely execution across mortgage administration and social media tasks. Ideal candidates have 3–5 years of VA/EA experience, familiarity with Canva and Microsoft

Qualifications

• 3–5 years of experience as a Virtual Assistant, Administrative Assistant, Executive Assistant, or similar role.
• Previous experience supporting an Australian business or client preferred.
• Background with Australian mortgage or loan administration is desirable.

Responsibilities

• Provide day-to-day administrative and virtual assistance to support business operations.
• Manage emails, calendars, appointments, and general correspondence; maintain CRM information.
• Assist with Australian mortgage loan administration through to settlement where applicable.
• Support social media content posting and branding consistency.

Skills

Virtual Assistant

Administrative Support

Executive Assistant

CRM software

Microsoft 365

Content posting

Customer service

Tools

Canva

Microsoft 365

Google Workspace

CRM software

Job description

Support Australian Financial Services Through Expert Business Administration

Strong financial services teams depend on organized support that connects client needs, accurate documentation, and timely execution. The AU Business Support Assistant strengthens these foundations across mortgage administration, business operations, and social media. Enjoy permanent work from home, weekends off, and a long-term global career with Emapta, designed for top 1% talent seeking meaningful contributions, professional development, and lasting success.

Snapshot

• Employment Type: Full-time
• Work Setup: Permanent Work From Home
• Shift: Flexible Shift, Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Fixed weekends off
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 3-5 years of experience as a Virtual Assistant, Business Support Assistant, Administrative Assistant, Executive Assistant, or in a similar role
• Previous experience supporting an Australian business or client highly preferred
• Background in Australian mortgage or loan administration highly desirable
• Basic understanding of Australian mortgage processes and terminology
• Practical experience with social media platforms and content posting
• Familiarity with Canva or similar content creation tools an advantage
• Proficiency in Microsoft Office/Microsoft 365 and/or Google Workspace
• Working knowledge of CRM software
• Strong administrative and documentation skills

Key Competencies

• Excellent written and verbal English communication skills
• Keen attention to detail and accuracy
• Effective organisational and time-management skills, including the ability to prioritise multiple functions and competing tasks
• Capacity to work independently with minimal supervision
• Adaptability and willingness to learn while handling varied tasks
• Proactive and resourceful approach to problem-solving
• Professionalism and discretion when handling confidential information

Responsibilities

Administrative & Business Support

• Provide day-to-day administrative and virtual assistance to support business operations.
• Manage emails, calendars, appointments, and general correspondence.
• Maintain accurate records, files, spreadsheets, and CRM information.
• Coordinate follow-ups, tasks, and other administrative requirements.
• Assist with research, reporting, and the preparation of business documents.
• Manage multiple priorities and meet deadlines.

Australian Mortgage / Loan Administration

• Provide administrative support throughout the Australian mortgage loan process, through to settlement where applicable.
• Assist with gathering, organising, and maintaining client documentation.
• Perform data entry and maintain accurate loan and client records.
• Assist with preparing and updating loan applications and supporting documentation.
• Liaise with brokers, clients, lenders, and other service providers as directed.
• Follow established processes and escalated discrepancies or issues when required.

Social Media Support

• Assist with preparing, scheduling, and posting approved social media content.
• Support basic content formatting and editing using Canva or similar platforms.
• Maintain consistent branding and presentation across social media channels.
• Assist with monitoring basic engagement and maintaining content schedules.

General Business Support

• Provide flexible support across business functions as priorities change.
• Identify opportunities to improve administrative processes and workflows.
• Maintain confidentiality when handling client, financial, and business information.
• Perform other administrative and operational duties as assigned.

About the Client

Our client combines personalized lending expertise with the reach and resources of an established Australian brokerage network. Supported by decades of industry experience and a network recognized through industry awards, the business connects borrowers with financing options tailored to their ambitions. From homeownership and property investment to vehicle purchases and business expansion, its services support significant financial milestones. Access to multiple lenders and trusted professional guidance positions our client as a valued partner in helping Australians pursue their financial goals.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.