AU Loan Administrator | Work From Home | Flexible Shift | Weekends Off

Emapta; Metro Manila; Hybrid; PHP 1.748.000 - 2.622.000; Vollzeit

Benefits dieser Stelle

Day 1 HMO coverage

Permanent WFH arrangement

Fixed weekends off

Salary advance program

Zusammenfassung

Emapta is hiring a Specialist Mortgage Support to strengthen Australian mortgage operations by translating lender policies into practical broker guidance, resolving lending challenges, and supporting brokers with loan lodgement processes. This permanent work-from-home role offers weekend-free schedules and ongoing upskilling opportunities through Emapta Academy.

You will work with a global team, applying your mortgage knowledge, Excel skills, and policy interpretation to help brokers structure

Qualifikationen

• 1–3 years of administrative support experience in the Australian mortgage industry, including credit management, with at least 2 years in residential lending
• Hands-on experience with loan lodgment processes
• Proficiency in ApplyOnline and property valuation tools such as CoreLogic
• Strong understanding of lending terminology, policies, and regulations
• Excellent problem-solving and troubleshooting skills
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Effective task prioritization and self-management skills, with the ability to handle multiple priorities and shifting deadlines
• Critical-thinking skills and a proactive approach
• Professional, personable and relationship-focused approach
• Team-oriented and results-driven mindset
• Proficiency in Microsoft Excel
• Certificate IV in Financial Services (Finance/Mortgage Broking Management) or equivalent highly preferred

Aufgaben

• Interpret, clarify, and implement product changes and lender policy updates
• Provide support to the broker network through email, telephone, and forums
• Offer subject matter expertise to help brokers structure deals and apply lending policies
• Troubleshoot product and policy issues as they arise
• Communicate lender updates and changes to the franchise network

Kenntnisse

Administrative support

Mortgage industry knowledge

Lending terminology

Excel

Time management

Ausbildung

Certificate IV in Financial Services

Tools

ApplyOnline

CoreLogic

Jobbeschreibung

Specialist Mortgage Support for Australia's Financial Services Industry

Specialist expertise deserves a career with lasting rewards. The AU Loan Administrator strengthens Australian mortgage operations by translating lender policies into practical broker guidance and resolving lending challenges. Help brokers structure suitable deals while expanding your financial services knowledge. Pursue a long-term global career with Emapta, offering permanent work-from-home flexibility, weekends off, and a top 1% experience for exceptional talent.

Snapshot

• Employment Type: Full-time
• Work Setup: Permanent Work From Home
• Shift: Flexible Shift, Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Fixed weekends off
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 1-3 years of administrative support experience in the Australian mortgage industry, including credit management, with at least 2 years in residential lending
• Hands-on experience with loan lodgment processes
• Proficiency in ApplyOnline and property valuation tools such as CoreLogic
• Strong understanding of lending terminology, policies, and regulations
• Excellent problem-solving and troubleshooting skills
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Effective task prioritization and self-management skills, with the ability to handle multiple priorities and shifting deadlines
• Critical-thinking skills and a proactive approach
• Professional, personable, and relationship-focused approach
• Team-oriented and results-driven mindset
• Proficiency in Microsoft Excel
• Certificate IV in Financial Services (Finance/Mortgage Broking Management) or equivalent highly preferred

Responsibilities

• Interpret, clarify, and implement product changes and lender policy updates.
• Provide support to the broker network through email, telephone, and forums.
• Offer subject matter expertise to help brokers structure deals and apply lending policies.
• Troubleshoot product and policy issues as they arise.
• Communicate lender updates and changes to the franchise network.

About the Client

Our client operates within an established Australian mortgage broking network that helps borrowers secure financing suited to their needs. Through access to a broad lender panel and extensive loan options, the network has earned customer trust by simplifying complex lending decisions. Its service combines knowledgeable advice, application support, and ongoing assistance for homebuyers, investors, and refinancing customers. This customer focus creates a rewarding professional environment for specialists who value accurate administration, responsive broker support, and meaningful contributions to lending outcomes.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.