Mortgage Admin & Client Service Specialist (AU)

Emapta; Cebu City; On-site; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Day Shift schedule

Weekends Off

HMO coverage Day 1 + dependent

Competitive Salary Package

Career growth opportunities

Job summary

Emapta is hiring an Admin/Customer Service Officer (Mortgage Broking) to ensure loan applications are accurate, organized, and responsive from preparation through settlement. This role supports brokers and clients across Australia while offering a global career with Emapta.

We seek candidates with 3+ years in administration, finance exposure, and knowledge of Australian banking processes. The position is onsite in multiple Philippine locations, with a strong emphasis on client service and

Qualifications

• Minimum of 3 years of relevant administrative experience.
• Background in finance or office administration is preferred.
• Knowledge of Australian banking processes is highly desirable.

Responsibilities

• Maintain accurate and up-to-date information in the Mercury system.
• Prepare complete and accurate loan applications before submission.
• Monitor loan assessments and respond promptly to lender requests.
• Liaise with clients, brokers, banks, and other relevant parties throughout the loan process.
• Coordinate all key milestones leading up to settlement.
• Provide general administrative and customer service support to the mortgage broking team.

Skills

Admin experience

Finance background

Australian banking knowledge

Attention to detail

Tools

Mercury

Connective

AOL

Microsoft Office

Microsoft Dynamics 365 Finance

Job description

Emapta is hiring an Admin/Customer Service Officer (Mortgage Broking) to ensure loan applications are accurate, organized, and responsive from preparation through settlement. This role supports brokers and clients across Australia while offering a global career with Emapta.

We seek candidates with 3+ years in administration, finance exposure, and knowledge of Australian banking processes. The position is onsite in multiple Philippine locations, with a strong emphasis on client service and