Mortgage Broking Admin & Client Services Pro

Emapta; Tili; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Day shift

Weekends off

HMO day 1

Salary package

Office locations

Job summary

Emapta Philippines invites applications for an Admin/Customer Service Officer (Mortgage Broking) to ensure loan applications are accurate, organized, and responsive from preparation through settlement. You will support brokers and clients, manage documents, and coordinate milestones leading to settlement across Australia.

The role requires at least 3 years of relevant experience, strong attention to detail, and knowledge of Australian banking processes.

Qualifications

• Minimum of 3 years of relevant experience (finance admin)
• General administrative experience, ideally within the finance industry
• Background in finance or office administration
• Knowledge of Australian banking processes is highly desirable

Responsibilities

• Maintain accurate and up-to-date information in the Mercury system.
• Prepare complete and accurate loan applications before submission.
• Monitor loan assessments and respond promptly to lender requests.
• Liaise with clients, brokers, banks, and other relevant parties throughout the loan process.
• Coordinate all key milestones leading up to settlement.
• Provide general administrative and customer service support to the mortgage broking team.

Skills

Strong attention to detail

Excellent communication skills

Tools

Mercury

Connective

AOL

Microsoft Office

Microsoft Dynamics 365 Finance

Job description

Emapta Philippines invites applications for an Admin/Customer Service Officer (Mortgage Broking) to ensure loan applications are accurate, organized, and responsive from preparation through settlement. You will support brokers and clients, manage documents, and coordinate milestones leading to settlement across Australia.

The role requires at least 3 years of relevant experience, strong attention to detail, and knowledge of Australian banking processes.