Mobile Transition Specialist

MicroSourcing; Taguig; On-site; PHP 900,000 - 1,350,000; Full time

Job summary

MicroSourcing in Taguig invites a skilled Mobile Transition and Delivery Specialist to coordinate end-to-end mobile fleet migrations and service transitions for B2B Telco clients. The role requires leading plans, timelines, and stakeholder communications to ensure on-time delivery and exceptional customer experiences.

The ideal candidate has 5+ years in telecom project delivery, strong PM and Excel skills, and the ability to mitigate risks and escalate issues when needed. On-site in BGC, Taguig.

Qualifications

• Completion of higher-level education is required.
• Minimum 5 years of experience in a similar telecom role or related field.
• Strong project management, planning and budgeting capabilities.
• Excellent verbal and written communication with stakeholders and customers.
• Proven ability to manage multiple priorities and deadlines.
• Advanced MS Excel skills are beneficial.

Responsibilities

• Oversee end-to-end transition of customer mobile fleets and new activations.
• Develop detailed transition plans and track milestones.
• Serve as primary contact for internal and external stakeholders.
• Provide guidance to customers and resolve issues during transitions.
• Identify risks and implement mitigation strategies.
• Escalate delays to leadership when needed.
• Monitor KPIs and report transition status to management.
• Identify process improvements for mobile transition workflows.
• Ensure alignment with contract deliverables.
• Coordinate billing changes and service migrations as required.
• Support enterprise mobile fleet provisioning and change activities.

Skills

Project management

Communication

Stakeholder management

Problem solving

Organizational skills

Attention to detail

Negotiation

MS Excel

PMP Certification

Education

Higher-level education

Job description

Job Description

Position: Mobile Transition and Delivery Specialist, B2B Telco

Location: BGC, Taguig

Work setup & shift: Taguig, Metro Manila, Philippines; Full-Time; On-Site

Job Summary

The Mobile Transition and Delivery specialist is a critical role covering two primary skillsets. The role is responsible for the seamless coordination and execution of new mobile fleet migrations and new service transitions for our valued customers. This role ensures on‑time delivery and a positive customer experience by meticulously managing all transition activities, from initial planning to final implementation. The Mobile Transition Specialist will manage project timelines, proactively identify and mitigate risks, and effectively communicate with both internal and external stakeholders. This individual will be empowered to elevate potential issues to stakeholders and senior leadership (SLT) to safeguard project timelines, revenue, customer satisfaction, and operational efficiency.

Secondary to this role is the Delivery commitment to our customers; the team serves as an internal fulfilment group supporting provisioning and change activities. Enterprise Mobile Fleets will assign a dedicated resource to each ticket, owning completion of that ticket and related activities until completion. The Mobile Delivery Specialist keeps internal stakeholders regularly updated and facilitates outcomes or raises issues as appropriate.

Key Responsibilities

• Transition Management: Oversee the end‑to‑end transition of customer mobile fleets and new mobile service activations, ensuring alignment with project plans and customer expectations.
• Project Planning & Execution: Develop detailed transition plans, manage project timelines, and track progress against key milestones.
• Stakeholder Management: Serve as the primary point of contact for both internal and external stakeholders, fostering strong relationships and ensuring clear communication throughout the transition process.
• Customer Support & Guidance: Provide expert guidance and support to customers throughout the transition, addressing their questions, resolving issues, and ensuring a smooth onboarding experience.
• Risk Management: Proactively identify potential risks and issues that may impact the successful delivery of mobile transitions, and develop effective mitigation strategies.
• Escalation Management: Escalate critical issues and potential delays to relevant stakeholders and senior leadership in a timely and effective manner.
• Performance Monitoring & Reporting: Monitor the progress of mobile transitions, track key performance indicators (KPIs), and provide regular reports to management on transition status and outcomes.
• Process Improvement: Identify opportunities to improve the efficiency and effectiveness of the mobile transition process, contributing to the development of best practices.
• Contract Deliverables: Ensure all mobile transitions are delivered in alignment with customer contract deliverables.
• Mobile Delivery: Internal mobility change specialist for Enterprise Mobile Fleet Management.
• Re‑sign of customer mobile fleets.
• Billing offer changes.
• Bulk feature changes.
• Bulk terminations/suspensions.
• OB/OE service migrations.
• Provisioning of Modica SMS services.

What You Need

Non‑negotiables

• Education: Completion of higher‑level education.
• Experience: Minimum of 5 years of experience in a similar role within the telecommunications industry or a related field.
• Project Management Skills: Demonstrated ability to plan, execute, and manage complex projects, focusing on delivering results on time and within budget.
• Communication Skills: Exceptional verbal and written communication skills, enabling effective interaction with customers, technical teams, and senior management.
• Stakeholder Management Skills: Proven ability to build and maintain strong relationships with internal and external stakeholders, managing competing priorities.
• Problem‑Solving Skills: Strong analytical and problem‑solving skills, with the ability to identify and resolve issues in a timely and effective manner.
• Organizational Skills: Excellent organizational and time‑management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Attention to Detail: Strong attention to detail and a commitment to accuracy.
• Negotiation Skills: Ability to negotiate effectively to achieve outcomes that meet the needs of both the customer and the business.
• MS Excel: Strong knowledge of MS Excel will be beneficial.

Preferred Skills/expertise

• Project management certification (e.g., PMP).

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our Commitment to 100% YOU

MicroSourcing firmly believes that our company’s strength lies in our people’s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan—it’s our commitment. Our way of life. Here, we don’t just accept your unique authentic self; we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

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