Mobile Device Repair & Sales Specialist

Millennial Zeal Technology Corporation; Lemery; On-site; PHP 223,000 - 335,000; Full time

Job summary

Millennial Zeal Technology Corporation is seeking a Technical and Customer Service Support associate in Batangas to assist walk-in customers with phone repairs, accessory sales, software upgrades, and data backup guidance. The role includes inventory management and administrative duties, while meeting KPIs and driving sales.

The ideal candidate has 1–2 years in device repair or sales, a vocational certificate, and strong communication skills.

Qualifications

• Minimum 1–2 years of experience in device repair and sales-related roles.
• At least a vocational certificate or equivalent qualification.
• NCI-ITES/DA certification is recommended.
• Previous experience in customer service, technical support, sales, or a related role is an advantage.
• Strong knowledge of computer systems, software applications, basic network troubleshooting, and electronics.
• Excellent verbal and written communication skills.
• Strong customer service, interpersonal, and problem-solving skills.
• Ability to explain technical concepts in a clear and understandable manner.
• Sales-oriented with the ability to identify customer needs and recommend appropriate products or services.
• Proficient in Microsoft Office applications.
• Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively as part of a team.
• Willingness to work flexible schedules, including weekends, holidays, or shifting schedules, if required.
• Willing to learn new technologies, products, and adapt to company processes and protocols.

Responsibilities

• Assist walk-in customers with mobile phone repair services, accessory sales, software upgrades, and data backup guidance.
• Receive and release devices; perform physical inspection; inform customers about repair/data loss risks.
• Follow proper SOPs when repairing OPPO devices.
• Maintain accurate inventory and safekeeping of spare parts, handsets, and IoT inventory in the store.
• Handle administrative tasks: receive deposits, issue receipts, and prepare reimbursement forms.
• Participate in assessment-related programs and development trainings organized by China HQ and Local Head Office.
• Promote and sell OPPO smartphones, IoT products, accessories, and aftersales services to walk-in customers while delivering an excellent customer experience.
• Meet assigned monthly KPIs including RO, GMV, per-unit sellout, and accessories sales.
• Identify customer needs and recommend suitable products or services to maximize satisfaction and store revenue.
• Actively upsell repair services by recommending genuine replacement parts, preventative maintenance services, and extended service options.
• Cross-sell OPPO devices and ecosystem products by leveraging aftersales interactions.
• Maintain knowledge of product specifications, promotions, pricing, and financing options to confidently present solutions and close sales.
• Build long-term customer relationships through excellent service, resulting in repeat purchases, referrals, and higher satisfaction.
• Maybe assigned to different tasks and/or departments from time to time as required by business needs.

Skills

Customer service

Technical support

Sales

Troubleshooting

Communication skills

Multitasking

Attention to detail

Teamwork

Learning new technologies

Education

Vocational certificate or equivalent

NCI-ITES/DA certification (recommended)

Tools

Microsoft Office

Job description

Millennial Zeal Technology Corporation is seeking a Technical and Customer Service Support associate in Batangas to assist walk-in customers with phone repairs, accessory sales, software upgrades, and data backup guidance. The role includes inventory management and administrative duties, while meeting KPIs and driving sales.

The ideal candidate has 1–2 years in device repair or sales, a vocational certificate, and strong communication skills.