Phone Repair & Sales Support Specialist

Millennial Zeal Technology Corporation; Tangob; On-site; PHP 167,000 - 279,000; Full time

Job summary

Millennial Zeal Technology Corporation in the Philippines is seeking a Tech Support and Customer Service Associate to assist walk-in customers with mobile phone repair services, accessory sales, software upgrades, and data backup guidance, while following standard procedures for OPPO devices.

You will maintain accurate records in the Aftersales system, manage inventory and basic administrative tasks, participate in training programs, and strive to meet KPIs including RO, GMV, and upsell targets,

Qualifications

• Minimum 1–2 years of experience in device repair and sales-related roles.
• Vocational certificate or equivalent qualification.
• NCIITESDA certification is recommended.
• Strong knowledge of computer systems, software applications, basic network troubleshooting, and electronics.
• Excellent verbal and written communication skills.
• Sales-oriented with the ability to identify customer needs and recommend appropriate products or services.

Responsibilities

• Provide assistance to walk-in customers in mobile phone repair services, accessory sales, software upgrades, and data backup guidance; receiving and releasing of devices; physical inspection; informing customers about possible repair and data loss risks; and following proper standard operating procedure when repairing phones and other OPPO devices.
• Assess the status of OPPO devices prior to repair to determine the appropriate maintenance type.
• Maintain accurate encoding of information in the Aftersales system to ensure proper record-keeping and reference.
• Provide an update on customers’ phone status and assist with general inquiries related to business.
• Maintain accurate inventory and safekeeping of spare parts, handsets, and IoT inventory in the store.
• Receive and deposit the daily income and account for any discrepancy; issue official receipts and update the columnar entries; prepare reimbursement forms for expenses incurred.
• Participate in assessment-related programmes and development programmes including trainings and examinations by China Headquarters and the Local Head Office; meet passing standards.
• Proactively promote and sell OPPO smartphones, IoT products, accessories, and aftersales services to walk-in customers while delivering an excellent customer experience.
• Achieve assigned monthly KPIs including RO target, GMV target, per unit sellout target, and accessory/IoT sale target.
• Identify customer needs and recommend suitable products or services to maximize satisfaction and store revenue.
• Upsell repair services, replacement parts, preventive maintenance, and ecosystem products when appropriate; convert service customers into sales opportunities.
• Cross-sell OPPO devices and ecosystem products leveraging aftersales interactions; maintain product knowledge to present solutions and close sales.
• Build long-term customer relationships through excellent service and repeat purchases.

Skills

Customer service

Technical support

Sales

Communication skills

Multitasking

Problem solving

Team collaboration

Microsoft Office

Networking basics

Education

Vocational certificate or equivalent

NCIITESDA certification recommended

Tools

Microsoft Office

Job description

Millennial Zeal Technology Corporation in the Philippines is seeking a Tech Support and Customer Service Associate to assist walk-in customers with mobile phone repair services, accessory sales, software upgrades, and data backup guidance, while following standard procedures for OPPO devices.

You will maintain accurate records in the Aftersales system, manage inventory and basic administrative tasks, participate in training programs, and strive to meet KPIs including RO, GMV, and upsell targets,