MIS Lead: Strategy, Security & IT Operations

Data Lake Inc; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Data Lake Inc. is seeking an MIS Lead to manage the MIS department, reporting processes, and network operations. The role combines business systems management, analytics, cybersecurity, and IT infrastructure oversight to support decision-making and operations.

The candidate will develop MIS strategies, supervise staff, ensure data integrity, and collaborate with cross-functional teams to optimize information flow and service delivery.

Qualifications

• Bachelor's degree in MIS/IT/CS; Master’s degree is an advantage.
• 7–10 years of progressively responsible MIS/IT management or telecom tech experience.
• 1–2 years of supervisory or leadership experience preferred.
• Strong skills in Google Workspace, MS Office, SQL, ERP, and network administration.
• Certifications such as CompTIA Network+, ITIL, Cisco, or MCSS are a significant plus.
• Experience in telecommunications, ISPs, or satellite internet operations preferred.
• Experience managing databases, reporting systems, cloud apps, and IT infrastructure.
• Knowledge of MIS principles, data privacy, disaster recovery, and project management.
• Ability to lead technical staff, manage multiple projects, and communicate with non-tech users.

Responsibilities

• Plan, organize, and supervise the MIS department's daily operations.
• Develop and implement MIS/IT policies, procedures, and standards.
• Monitor performance, availability, and security of information systems and databases.
• Ensure maintenance, upgrades, and optimization of systems and network infrastructure.
• Analyze information needs and recommend technology solutions aligned with business goals.
• Lead initiatives to automate operational and reporting processes.
• Evaluate software, hardware, and telecom technologies to improve efficiency.
• Develop short- and long-term MIS strategies and plans.
• Oversee information systems supporting telecom operations and Starlink reseller activities.
• Coordinate with cross-functional teams for accurate information flow.
• Monitor subscriber management, installation scheduling, inventory, activations, and reports.
• Ensure data accuracy, integrity, confidentiality, and accessibility.
• Supervise preparation and distribution of management reports and dashboards.
• Analyze data and provide actionable recommendations to management.
• Establish reporting standards and data governance procedures.
• Oversee technical support services for employees and users.
• Resolve hardware, software, network, and system concerns promptly.
• Coordinate with vendors, internet providers, and tech partners.
• Develop and enforce data security, backup, and disaster recovery procedures.
• Ensure compliance with data privacy regulations and company policies.
• Monitor vulnerabilities and coordinate corrective actions.
• Supervise MIS and IT personnel, assign work, and evaluate performance.
• Promote collaboration between MIS and other departments.
• Ensure accurate documentation of systems, procedures, and standards.
• Monitor adherence to procedures and quality standards.
• Prepare MIS performance and operational improvement reports.

Skills

Leadership

Project management

Data analysis

Communication

Problem solving

Education

Bachelor's degree in MIS / IT / CS

Master's degree is an advantage

Certifications: CompTIA Network+, ITIL, Cisco, MCSS

Tools

Google Workspace

Microsoft Office

SQL / Database management

ERP systems

Networking

Cybersecurity basics

Job description

Data Lake Inc. is seeking an MIS Lead to manage the MIS department, reporting processes, and network operations. The role combines business systems management, analytics, cybersecurity, and IT infrastructure oversight to support decision-making and operations.

The candidate will develop MIS strategies, supervise staff, ensure data integrity, and collaborate with cross-functional teams to optimize information flow and service delivery.