MIS ASSISTANT

CEBU FAMOUS BAKERY & FOODS, INC; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

CEBU FAMOUS BAKERY & FOODS, INC. is seeking an IT support specialist in Cebu City to deliver frontline and second-line technical assistance to internal staff. You will set up and maintain user workstations, printers, and peripherals, while monitoring networks and coordinating with vendors for major repairs.

The role includes generating and analyzing routine management reports and performing regular OS and security software updates to ensure reliable operations.

Qualifications

• Experience providing Tier 1/2 IT support for hardware, software, network, and applications.
• Familiarity with OS updates, licenses, and security software.
• Ability to monitor and troubleshoot network connectivity.
• Experience maintaining inventory of IT assets and licenses.

Responsibilities

• Provide First-Line (Tier 1) and Second-Line (Tier 2) technical support to internal staff for hardware, software, networks, and applications.
• Set up, configure, and maintain user workstations, laptops, printers, and peripherals.
• Assist in generating, formatting, and analyzing daily, weekly, and monthly operational reports for management.
• Conduct regular maintenance and updates on operating systems, software licenses, and security software (antivirus, firewall).
• Monitor LAN/WAN and Wi-Fi connectivity and coordinate with senior network admins or external vendors for major repairs or upgrades.
• Keep an updated inventory of all IT assets, equipment, and software licenses.

Skills

Technical support

Hardware issues

Software issues

Network issues

Reports analysis

Job description

• System & User Support Provide First-Line (Tier 1 & Tier 2) technical support to internal staff regarding hardware, software, network, and application issues.

• Set up, configure, and maintain user workstations, laptops, printers, and peripheral devices.

• Assist in generating, formatting, and analyzing daily, weekly, and monthly operational reports for management.

• Conduct regular maintenance and updates on operating systems, software licenses, and security software (antivirus, firewall).

• Monitor local network connectivity (LAN/WAN, Wi-Fi) and coordinate with senior network administrators or external vendors for major repairs/upgrades.

• Keep an updated inventory of all IT assets, equipment, and software licenses.