Microfinance Program Lead — Client Relations & Impact

ECLOF Philippines Microfinance, Inc.; Famy; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Competitive salary

Statutory benefits

Professional development

Collaborative culture

Job summary

ECLOF Philippines Microfinance, Inc. is seeking a Program Officer to manage client relationships, oversee loan portfolios, and implement microfinance programmes that advance financial inclusion and economic empowerment.

You will work with clients, internal teams, and community partners to facilitate access to financial services, provide financial literacy training, and support programme activities. Regular field visits and reporting are required to ensure portfolio performance.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Social Sciences, or related field.
• 1–2 years of experience in microfinance, account management, client relationship management, or a similar role.
• Strong understanding of microfinance principles, lending practices, and financial inclusion concepts.
• Excellent interpersonal and communication skills with diverse clients.
• Willingness to conduct regular field visits and travel as required by the role.

Responsibilities

• Manage and maintain relationships with a portfolio of microfinance clients, ensuring regular communication and support throughout the loan lifecycle.
• Conduct client assessments, verify creditworthiness, and prepare loan application documentation per policies.
• Monitor loan disbursement, collection, and repayment schedules to meet targets.
• Provide financial literacy training and guidance to clients to promote responsible borrowing.
• Facilitate the implementation of microfinance programmes, including savings schemes and group lending initiatives.
• Conduct field visits to assess client operations and gather information for evaluation.
• Prepare accurate reports on programme activities, client progress, and portfolio metrics.
• Coordinate with credit, operations, and compliance for smooth programme delivery.
• Identify opportunities to expand programme reach and engage new clients.
• Maintain detailed client records in line with data protection and regulatory requirements.

Skills

Client relationship management

Financial literacy

Communication skills

Time management

Attention to detail

MS Office

Field travel

Data protection awareness

Self-motivated

Education

Bachelor's degree in Business, Finance, Economics, Social Sciences, or related field

Tools

Microsoft Office

FMIS (preferred)

Job description

ECLOF Philippines Microfinance, Inc. is seeking a Program Officer to manage client relationships, oversee loan portfolios, and implement microfinance programmes that advance financial inclusion and economic empowerment.

You will work with clients, internal teams, and community partners to facilitate access to financial services, provide financial literacy training, and support programme activities. Regular field visits and reporting are required to ensure portfolio performance.