Program Officer

ECLOF Philippines Microfinance, Inc.; Cainta; On-site; PHP 350,000 - 550,000; Full time

Job summary

ECLOF Philippines Microfinance, Inc. in Cainta, Rizal is seeking a Program Officer on a full-time basis. You will manage client relationships, oversee loan portfolios, and support microfinance programmes to expand financial inclusion.

The role involves field visits, client assessments, and collaboration with credit, operations, and compliance teams to deliver services effectively. Ideal candidates hold a bachelor's degree and 2–3 years in microfinance or related sectors; fluency in Filipino and

Qualifications

• Bachelor's degree in a related field.
• 2–3 years microfinance or client-relations experience.
• Strong interpersonal and communication skills.
• Willingness to travel to client locations.
• Fluency in Filipino and English.

Responsibilities

• Manage relationships with a portfolio of microfinance clients.
• Conduct client assessments and verify creditworthiness.
• Monitor disbursement, collection, and repayment schedules.
• Provide financial literacy training to clients.
• Coordinate with internal departments to ensure programme delivery.
• Prepare reports on programme activities and portfolio performance.
• Identify opportunities to expand programme reach.
• Maintain client records in compliance with data protection.

Skills

Client relationships

Microfinance

Financial analysis

Communication

Field visits

Travel readiness

MS Office

English proficiency

Filipino language

Education

Bachelor's degree

Tools

MS Excel

Job description

About us

ECLOF Philippines Microfinance, Inc. is a leading microfinance institution dedicated to providing financial services and support to underserved communities across the Philippines. Our mission is to empower individuals and small businesses through accessible credit, savings programmes, and financial literacy initiatives. We are committed to creating sustainable economic opportunities and fostering financial inclusion in rural and urban areas. With a strong focus on social impact and community development, ECLOF Philippines operates with integrity, transparency, and a genuine commitment to improving the lives of our clients and their families.

About the role

We are seeking a Program Officer to join our team in Cainta, Rizal on a full-time basis. This role is central to our mission of delivering quality microfinance services and support to our clients. As a Program Officer, you will be responsible for managing client relationships, overseeing loan portfolios, and ensuring the successful implementation of our microfinance programmes. You will work directly with clients, internal teams, and community partners to facilitate access to financial services and support programme activities that drive financial inclusion and economic empowerment. This position offers a meaningful opportunity to make a tangible difference in the lives of individuals and communities whilst building a rewarding career in the microfinance sector.

Key responsibilities

• Manage and maintain relationships with a portfolio of microfinance clients, ensuring regular communication and support throughout the loan lifecycle

• Conduct client assessments, verify creditworthiness, and prepare loan application documentation in accordance with institutional policies and procedures

• Monitor loan disbursement, collection, and repayment schedules to ensure portfolio performance meets organisational targets

• Provide financial literacy training and guidance to clients to promote responsible borrowing and financial management practices

• Facilitate the implementation of microfinance programmes, including savings schemes, group lending initiatives, and business development activities

• Conduct field visits to assess client business operations, identify support needs, and gather information for programme evaluation

• Prepare accurate and timely reports on programme activities, client progress, and portfolio performance metrics

• Coordinate with internal departments including credit, operations, and compliance to ensure smooth programme delivery

• Identify opportunities to expand programme reach and develop strategies to engage new clients and communities

• Maintain detailed and organised client records and documentation in accordance with data protection and regulatory requirements

What we're looking for

• Bachelor's degree in Business, Finance, Economics, Social Sciences, or a related field

• Minimum 2–3 years of experience in microfinance, account management, client relationship management, or a similar role within the financial services or development sector

• Strong understanding of microfinance principles, lending practices, and financial inclusion concepts

• Excellent interpersonal and communication skills with the ability to build trust and rapport with diverse clients from various socioeconomic backgrounds

• Demonstrated ability to manage multiple client relationships simultaneously whilst maintaining high service standards

• Proficiency in basic financial analysis and credit assessment

• Strong organisational and time-management skills with meticulous attention to detail

• Proficiency in Microsoft Office applications and experience with microfinance management information systems (preferred)

• Willingness to conduct regular field visits and travel to client locations as required by the role

• Filipino language proficiency is essential; English language proficiency is required

• A commitment to social impact, financial inclusion, and serving underserved communities

What we offer

ECLOF Philippines Microfinance, Inc. is committed to providing a supportive and inclusive work environment where our employees can thrive professionally and personally. We offer competitive salary packages commensurate with experience and qualifications. Our benefits include statutory benefits in accordance with Philippine labour law, opportunities for professional development and training within the microfinance and financial services sector, and a collaborative team culture that values your contributions and insights. Additionally, you will have the opportunity to work with a mission-driven organisation where your efforts directly contribute to meaningful social and economic impact within the communities we serve. We are an equal-opportunity employer and welcome applications from candidates of all backgrounds.