Mexico Service Leader: Strategy, Growth & P&L

ABB; Mexico; On-site; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Life Insurance

Retirement plan

Accident Insurance

Wellbeing program

Dental insurance

Flex days

Development platforms: Spark, Harvard

Job summary

ABB in Mexico seeks a Service Manager to lead the service organization, drive the service growth strategy, and manage the P&L to meet targets. You will oversee day-to-day operations, ensure profitability, and improve productivity within the Electrification Services division.

The role requires 6+ years in service management for electrical systems, strong leadership, and advanced English; familiarity with large-scale projects is a plus.

Qualifications

• Bachelor's degree in Electrical, Mechanical, Electro-Mechanical or Automation Engineering.
• 6+ years of experience in Service Business Management for Electrical Systems in Mexico.
• Customer Service and Contract Management / Install Base Management.
• Proven Team Leadership experience.
• Project Management experience on large projects (3M USD or higher).
• Advanced English required.
• Cost Management and P&L experience.

Responsibilities

• Develop and implement service strategy as a member of the management team and drive consistent execution.
• Drive development of processes based on customer feedback (NPS).
• Ensure customer focus and sense of urgency in area of responsibility.
• Lead P&L related performance targets: financials, productivity, investments, customer satisfaction, operations.
• Manage day-to-day service operations for profitable growth and productivity improvements.
• Implement delivery and performance standards to ensure quality and satisfaction.
• Invest in improving existing services and expanding the portfolio in line with global direction.

Skills

Service Management

Team Leadership

P&L Management

Project Management

Customer Focus

Cost Control

English Proficiency

Education

Bachelor's degree in Electrical/Mechanical/Automation Engineering

Job description

ABB in Mexico seeks a Service Manager to lead the service organization, drive the service growth strategy, and manage the P&L to meet targets. You will oversee day-to-day operations, ensure profitability, and improve productivity within the Electrification Services division.

The role requires 6+ years in service management for electrical systems, strong leadership, and advanced English; familiarity with large-scale projects is a plus.