Service Manager Mexico (Electrification)

ABB; Mexico; On-site; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Life Insurance

Retirement plan

Accident Insurance

Wellbeing program

Dental insurance

Flex days

Development platforms: Spark, Harvard

Job summary

ABB in Mexico seeks a Service Manager to lead the service organization, drive the service growth strategy, and manage the P&L to meet targets. You will oversee day-to-day operations, ensure profitability, and improve productivity within the Electrification Services division.

The role requires 6+ years in service management for electrical systems, strong leadership, and advanced English; familiarity with large-scale projects is a plus.

Qualifications

• Bachelor's degree in Electrical, Mechanical, Electro-Mechanical or Automation Engineering.
• 6+ years of experience in Service Business Management for Electrical Systems in Mexico.
• Customer Service and Contract Management / Install Base Management.
• Proven Team Leadership experience.
• Project Management experience on large projects (3M USD or higher).
• Advanced English required.
• Cost Management and P&L experience.

Responsibilities

• Develop and implement service strategy as a member of the management team and drive consistent execution.
• Drive development of processes based on customer feedback (NPS).
• Ensure customer focus and sense of urgency in area of responsibility.
• Lead P&L related performance targets: financials, productivity, investments, customer satisfaction, operations.
• Manage day-to-day service operations for profitable growth and productivity improvements.
• Implement delivery and performance standards to ensure quality and satisfaction.
• Invest in improving existing services and expanding the portfolio in line with global direction.

Skills

Service Management

Team Leadership

P&L Management

Project Management

Customer Focus

Cost Control

English Proficiency

Education

Bachelor's degree in Electrical/Mechanical/Automation Engineering

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Manager - LATAM

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Your Role And Responsibilities

In this role, you will have the opportunity to implement the service strategy and drive service growth at the respective unit level. Each day, you will lead the Service organization and be responsible for the P&L to achieve performance targets and to optimize the utilization of Service resources. You will also showcase your expertise by running the day-to-day service business to ensure profitable growth and improvement of service productivity.

The work model for the role is: This role is contributing to the Electrification Services division in Mexico.

You will be mainly accountable for

• Creating and driving the implementation of service strategy as a member of the management team and ensureing that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
• Driving consistent development of processes and practices based on customer feedback (Net Promoter Score - NPS).
• Ensuring customer focus, understanding of sense of urgency and care in their own area of responsibility.
• Driving, implementing, reporting and monitoring performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
• Running the day-to-day service business to ensure profitable growth and improvement of service productivity.
• Implementing agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
• Investing in improving the quality of existing service products and in developing new service products to expand the portfolio in line with global direction and driving continuous improvement culture and the implementation of improvements to achieve service excellence and increase profitability in their own area of responsibility.

Qualifications For The Role

• Bachelors degree in Electrical, Mechanical, Electro-Mechanical or Automation Engineer
• 6 yrs + experience in Service Business Management for Electrical Systems industry in Mexico
• Customer Service and Contract Management / Install Base Management
• Proven Team Leadership experience
• Project Management experience in Large projects (3M USD or higher) for Minning, Oil & Gas Utilities, Food & Beverage, or Building/Infrastructure industries
• Advance English required
• Cost Management and P&L

Benefits

• Life Insurance
• Retirement plan
• Accident Insurance
• Wellbeing program
• Dental insurance
• Flex days
• Development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF)

More About Us

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?