Merchant Tech Support Engineer (Ecom) – Global Payments

Adyen; Hinoba-an; On-site; PHP 597,000 - 862,000; Full time

Job summary

Adyen is a global payments platform seeking a Technical Support Engineer - Ecom to serve as the first interface for merchants worldwide. You will collaborate with cross-functional teams to ensure smooth payment experiences and rapid issue resolution.

Based in Bengaluru, this office-based role requires strong English communication, a proactive mindset, and the ability to thrive across time zones in a 24/7 support culture.

Qualifications

• 4-8 years of professional experience in technology support & operations.
• Strong written and verbal communication skills in English.
• Problem-solving and adaptability in fast-paced environments.
• Ability to work across time zones with global merchants.

Responsibilities

• Be a key source of knowledge on the Adyen platform and APIs.
• Provide direct technical support across the merchant lifecycle.
• Advise on implementation best practices and address merchant issues.
• Act as internal product advocate and feed back merchant feedback.

Skills

Technical support

Customer service

English communication

Problem solving

Job description

Adyen is a global payments platform seeking a Technical Support Engineer - Ecom to serve as the first interface for merchants worldwide. You will collaborate with cross-functional teams to ensure smooth payment experiences and rapid issue resolution.

Based in Bengaluru, this office-based role requires strong English communication, a proactive mindset, and the ability to thrive across time zones in a 24/7 support culture.