Merchant Support Associate

Maya; Manila; On-site; PHP 350,000 - 520,000; Full time

Job summary

Maya is seeking a detail-oriented professional to handle merchant aftersales, transactions and settlements, ensuring timely validation and reconciliation. You will deliver ad hoc requests, identify gaps, and collaborate with support teams to address issues, aiming to reduce handling time and improve processes.

The ideal candidate has a 4-year degree and at least 2 years in operations or aftersales, with proficiency in MS Excel, and an interest in the fintech/payments space.

Qualifications

• Graduates of any 4-year course.
• At least 2 years work experience related to operations/aftersales handling.
• Interested in developing knowledge of the Fintech/Payment Acceptance industry.
• Familiarity with MS Office Apps particularly Microsoft Excel.

Responsibilities

• Day-to-day handling of merchant aftersales particularly transaction and settlement validation and reconciliation.
• Delivery of merchant’s ad hoc requirements and requests.
• Identify issues and process gaps that may affect merchants’ transaction acceptance and settlements, and work closely with support teams to address and resolve.
• Respond and resolve merchant aftersales concerns and requests within 2 business days.
• Reduce day-to-day aftersales concerns and handling time of aftersales concerns through process improvements and automation.
• Monitoring and quick resolution of non-BAU issues that may affect processing of transactions and settlements.

Skills

Operations coordination

Aftersales handling

Education

4-year degree

Tools

MS Excel

MS Office

Job description

Job Description:

Our Mission

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description

What you will be doing:

• Day-to-day handling of merchant aftersales particularly transaction and settlement validation and reconciliation.
• Delivery of merchant’s ad hoc requirements and requests.
• Identify issues and process gaps that may affect merchants’ transaction acceptance and settlements, and work closely with support teams to address and resolve.
• Respond and resolve merchant aftersales concerns and requests within 2 business days.
• Reduce day-to-day aftersales concerns and handling time of aftersales concerns through process improvements and automation.
• Monitoring and quick resolution of non-BAU issues that may affect processing of transactions and settlements.
• Able to work with initiative and minimal supervision.

What We Are Looking For

• Graduate of any 4-year course, preferably with Business course.
• At least 2 years work experience related to operations and/or aftersales handling.
• Interested in developing knowledge of the Fintech/Payment Acceptance industry.
• Familiarity with MS Office Apps particularly Microsoft Excel.

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

We lead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version ofthe current digital economy that’s more inclusive, transparent,and empowering than ever.

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/

Requirements