Sales Operations and Development Lead

Maya; Metro Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Maya is the all-in-one money platform bringing Filipinos bolder ways to master their money. We are building an ecosystem of financial services and seek a Product Systems Manager to help optimize operations and sales support through robust system governance.

You will coordinate with Product, Technology, and Operations, drive UAT and system validation for releases, and document workflows for knowledge management and continuous improvement.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
• Experience in handling product systems, business systems, or operational systems support.
• Experience in User Acceptance Testing (UAT), system validation, and release coordination.
• Experience working with cross-functional teams such as Product, Technology, Operations, and Risk/Compliance.
• Proficiency in Microsoft Office (Excel, PowerPoint) and documentation tools.
• Experience in fintech, digital payments, or banking systems is highly preferred.

Responsibilities

• Lead the management, optimization, and governance of product systems supporting operations and sales support services.
• Serve as the key coordinator between Product, Operations, and Business teams to ensure system reliability, proper configuration, and seamless implementation of product enhancements.
• Oversee and drive User Acceptance Testing (UAT) activities to ensure system releases, product updates, and operational changes meet business requirements and adhere to current process and policies prior to deployment.
• Ensure operational readiness by establishing structured testing processes, system documentation, and continuous improvement initiatives.

Skills

UAT experience

Cross-functional collaboration

System validation

Documentation tools

Fintech domain

Education

Bachelor’s degree in IT, CS, or related field

Tools

Microsoft Office (Excel, PowerPoint)

Job description

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

Description

Core Profile

• Leads the management, optimization, and governance of product systems supporting operations and sales support services.
• Serves as the key coordinator between Product, Operations, and Business teams to ensure system reliability, proper configuration, and seamless implementation of product enhancements.
• Oversees and drives User Acceptance Testing (UAT) activities to ensure system releases, product updates, and operational changes meet business requirements and adheres to current process and policies prior to deployment.
• Ensures operational readiness by establishing structured testing processes, system documentation, and continuous improvement initiatives.

What you will be doing

• Manage and support product system configuration, enhancements, and maintenance.
• Identify, analyze, and resolve system-related issues affecting product functionality or operational processes.
• Coordinate with other teams: Technology, Product, Operations and Others for system enhancements and issue resolution.
• Conduct system testing, validation, and user acceptance support for new features or product updates.
• Monitor system performance and recommend improvements to ensure efficiency and stability.
• Monitor User Acceptance Testing (UAT) planning and ensures proper execution for system enhancements, product launches, and process changes.
• Document system workflows, configurations, and operational procedures for knowledge management.
• Support automation and process improvement initiatives related to product systems.

What we are looking for

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
• Experience in handling product systems, business systems, or operational systems support.
• Experience in User Acceptance Testing (UAT), system validation, and release coordination.
• Experience working with cross-functional teams such as Product, Technology, Operations, and Risk/Compliance.
• Proficiency in Microsoft Office (Excel, PowerPoint) and documentation tools.
• Experience in fintech, digital payments, or banking systems is highly preferred.
• Experience in process improvement, system implementation, or project delivery is an advantage.

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolder ways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that’s more inclusive, transparent, and empowering than ever.

We are powered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/