Merchant Success & Onboarding Specialist

Link Business Process Inc.; Pasig; On-site; PHP 420,000 - 520,000; Full time

Job summary

Link Business Process Inc. seeks a Merchant Support Specialist to act as a liaison between merchants and internal teams, ensuring timely resolution of inquiries (technical and non-technical). You will onboard merchants, maintain profiles, coordinate with device management, and provide credentials.

Build trust through clear information and timely responses, addressing merchants’ concerns efficiently. You will analyze onboarding data, monitor SLA adherence, and identify opportunities to optimize

Qualifications

• Bachelor’s degree in Business Administration, Management, Marketing, or related course.
• 2–4 years of relevant experience in a financial industry or payment business.
• Proficient in English (written and verbal).

Responsibilities

• Completes root cause and process gap analysis for managers escalations and specific merchant complaints.
• Evaluate churn and down sell risk for each merchant.
• Identify opportunities that best utilize VeritasPay or its partner’s infrastructure to meet merchants’ requirements.
• Ensures accuracy of SLA escalation and resolution set.
• Problem resolution, including escalation of issues to the correct department.
• Prepares reports which include onboarding count, merchant transaction activity, technical and non-technical concerns, processing volume, opportunities, and suggestions that will contribute to after-sales success.
• Ensure appropriate merchant metrics are generated, data is accurate, and reporting deadlines are met on a timely basis.
• Others may be assigned.

Skills

Merchant Acquiring

Credit Card

Fraud Detection

Relationship Building

Communication

Analytical Thinking

Problem Solving

Customer Centric Design

Attention to Detail

Weekend Shifts

Education

Bachelor’s degree in Business Administration/Related

Job description

Link Business Process Inc. seeks a Merchant Support Specialist to act as a liaison between merchants and internal teams, ensuring timely resolution of inquiries (technical and non-technical). You will onboard merchants, maintain profiles, coordinate with device management, and provide credentials.

Build trust through clear information and timely responses, addressing merchants’ concerns efficiently. You will analyze onboarding data, monitor SLA adherence, and identify opportunities to optimize