Senior Merchant Operations & Configuration Lead

0011 Checkout LLC; Mexico; Hybrid; PHP 446,400 - 669,600; Full time

Job summary

0011 Checkout LLC is seeking a Senior Business Operations Analyst to lead a team focused on delivering efficient service to U.S. merchants. This role requires overseeing customer service and configuration tasks while ensuring compliance and service excellence.

The ideal candidate has 4–6 years of experience in operations, proven leadership skills, and proficiency in SQL and API management. Join a company dedicated to fostering an inclusive workplace for all backgrounds.

Qualifications

• 4–6 years in support, operations, or configuration roles, preferably within payments or fintech.
• Demonstrable experience managing or mentoring a team, ownership of output and growth.
• Proficient in configuration management, APIs, SQL; familiarity with log analysis and CRM tools is a plus.

Responsibilities

• Promote a positive environment; address conflicts and maintain team engagement.
• Monitor KPIs to meet onboarding targets and report on productivity and trends.
• Investigate and resolve merchant inquiries via email, phone, and chat.

Skills

Team Management

Performance Management

Configuration Management

SQL

Analytical Mindset

Communication

Cross-Functional Collaboration

Tools

Datadog

Zendesk

Salesforce

Job description

0011 Checkout LLC is seeking a Senior Business Operations Analyst to lead a team focused on delivering efficient service to U.S. merchants. This role requires overseeing customer service and configuration tasks while ensuring compliance and service excellence.

The ideal candidate has 4–6 years of experience in operations, proven leadership skills, and proficiency in SQL and API management. Join a company dedicated to fostering an inclusive workplace for all backgrounds.