Merchant Onboarding & Operations Specialist

Monee; Manila; On-site; PHP 300,000 - 500,000; Full time

Job summary

Monee in Manila is seeking a Merchants Operations Specialist to manage onboarding, merchant documentation, and kit replacements. You will coordinate with Marketing, BD/KAM, Product, Operations, and other teams to ensure timely completion.

The role emphasizes data accuracy, process improvement, and reporting; you will maintain trackers, support automation efforts, and handle high-volume cases within SLA/TAT while ensuring compliance with KYM/KYC requirements.

Qualifications

• Strong document review, data validation, and attention to detail.
• Familiarity with government and business documents (SEC, DTI, BIR, permits, GIS, IDs) is a plus.
• Basic knowledge of KYM/KYC, AML, compliance, and regulatory requirements.

Responsibilities

• Onboard merchants for Submerchants, Off-Us SPL, and Off-Us Marketing Promotion requests and validate information.
• Process approved new/replacement requests for QR, POSM, tents, SIMs, and other kits; coordinate fulfillment with inventory, logistics, and vendors.
• Identify recurring issues and bottlenecks; support UAT, testing, and deployment of process improvements and automation.
• Maintain onboarding, merchant support, replacement, and inventory trackers; provide daily/weekly/ad hoc updates with proper documentation.
• Manage data quality across merchant records and coordinate stakeholder expectations; escalate non-standard cases with approvals.
• Provide backup for document-based onboarding activities and other Sales Operations duties during peak periods.

Skills

Attention to detail

Communication skills

Multitasking

Education

Bachelor’s degree in Business, Finance, Accounting, Engineering, Management, or related field

Tools

Excel/Google Sheets

Job description

Monee in Manila is seeking a Merchants Operations Specialist to manage onboarding, merchant documentation, and kit replacements. You will coordinate with Marketing, BD/KAM, Product, Operations, and other teams to ensure timely completion.

The role emphasizes data accuracy, process improvement, and reporting; you will maintain trackers, support automation efforts, and handle high-volume cases within SLA/TAT while ensuring compliance with KYM/KYC requirements.