Acquiring Operations and Risk Manager

Nityo Infotech Philippines; Pasay; On-site; PHP 1,800,000 - 2,600,000; Full time

Job summary

Nityo Infotech Philippines is seeking an experienced Senior Operations Manager to lead the day-to-day oversight of the acquiring business based in Metro Manila. You will drive process improvements across onboarding, processing, settlement, disputes, and merchant servicing, while partnering with Risk, Compliance, and Product teams.

You will own governance frameworks, monitor performance dashboards, and coordinate cross-functional programs to optimize merchant lifecycle and profitability.

Qualifications

• 5-8+ years of experience in merchant acquiring, payments, banking, fintech, card schemes, or payment operations.
• Strong understanding of acquiring operations, merchant processing, settlement, disputes, fraud, and scheme compliance.
• Experience managing cross-functional projects and stakeholders.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management capabilities.

Responsibilities

• Lead day-to-day operational oversight of the acquiring business.
• Identify and implement opportunities to improve operational efficiency, controls, and service delivery.
• Develop and maintain operational processes across onboarding, transaction processing, settlement, disputes, and merchant servicing.
• Drive continuous improvement initiatives across the merchant lifecycle.

Skills

Merchant acquiring

Stakeholder management

Analytical thinking

Cross-functional PM

Job description

• - Lead day-to-day operational oversight of the acquiring business.
• - Identify and implement opportunities to improve operational efficiency, controls, and service delivery.
• - Develop and maintain operational processes across onboarding, transaction processing, settlement, disputes, and merchant servicing.
• - Drive continuous improvement initiatives across the merchant lifecycle.

Risk, Governance & Compliance

• - Establish and maintain effective governance and risk management practices across the acquiring business.
• - Ensure compliance with card scheme rules, regulatory requirements, and industry standards.
• - Coordinate internal stakeholders to manage risk, compliance, fraud, and operational resilience initiatives.
• - Monitor and track remediation of identified operational and compliance gaps.
• - Support ongoing management of merchant and partner portfolios.
• - Enhance merchant onboarding, monitoring, and segmentation capabilities.
• - Identify portfolio risks and opportunities through data-driven analysis.
• - Implement frameworks to improve merchant performance, oversight, and profitability.

Performance & Analytics

• - Develop reporting and management dashboards to improve visibility into portfolio performance.
• - Monitor key operational, risk, and commercial metrics.
• - Perform analysis to identify trends, risks, and opportunities for optimization.
• - Support strategic decision-making through insights and recommendations.

Program & Stakeholder Management

• - Coordinate cross-functional initiatives involving Operations, Product, Risk, Compliance, Finance, Technology, and Commercial teams.
• - Drive execution of critical business priorities and transformation initiatives.
• - Prepare executive updates and communicate progress to senior stakeholders.
• - Manage project dependencies, risks, and implementation timelines.ity

Qualifications

• - 5-8+ years of experience in merchant acquiring, payments, banking, fintech, card schemes, or payment operations.
• - Strong understanding of acquiring operations, merchant processing, settlement, disputes, fraud, and scheme compliance.
• - Experience managing cross-functional projects and stakeholders.
• - Strong analytical and problem-solving skills.
• - Excellent communication and stakeholder management capabilities.

Preferred Experience

• - Experience working with Visa, Mastercard, acquiring banks, payment facilitators (PayFacs), payment service providers, or merchant aggregators