Merchant Operations & Data Support Specialist

RCBC Bankard Services Corporation; Metro Manila; On-site; PHP 200,000 - 300,000; Full time

Job summary

RCBC Bankard Services Corporation is seeking a detail-oriented MIS/Reporting Specialist to pre-screen merchant documents and prepare routine reports. You will coordinate with ASD, ITD-POS, and other teams to ensure timely fulfillment and to minimize merchant deactivations.

The role requires at least a four-year degree and 1–2 years in MIS/reporting, plus strong computer literacy and familiarity with CRM/RSO systems. On-site work in Metro Manila, Philippines.

Qualifications

• Graduate of any four-year course.
• 1–2 years experience in MIS/report preparation.
• Computer literate.

Responsibilities

• Conducts pre-screening of merchant documents to ensure completeness before submission to ASD via CRM/RSO.
• Prepares monitoring and tracking reports and leads merchant database clean-up.
• Sends emails to Sales Team about merchants with lacking documents to avoid deactivation of MID.
• Monitors fulfillment of requests (Merchant affiliation, Merchant File Update, POS repair) within turnaround times.
• Makes follow-ups on issues logged in CRM and coordinates with ASD, ITD-POS, MLSD; escalates if unfulfilled beyond turnaround time.

Skills

MIS reporting

Computer literacy

Education

4-year college degree

Tools

CRM/RSO

Job description

RCBC Bankard Services Corporation is seeking a detail-oriented MIS/Reporting Specialist to pre-screen merchant documents and prepare routine reports. You will coordinate with ASD, ITD-POS, and other teams to ensure timely fulfillment and to minimize merchant deactivations.

The role requires at least a four-year degree and 1–2 years in MIS/reporting, plus strong computer literacy and familiarity with CRM/RSO systems. On-site work in Metro Manila, Philippines.