Merchant Onboarding & Training Specialist

Kalibrr; Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

Kalibrr in Manila is seeking an experienced Merchant Operations Trainer to onboard merchants and deliver hands-on training on platform usage, order management, and operational processes.

You will oversee end-to-end training lifecycle, QC/QA checks during onboarding, and collaborate with cross-functional teams to improve efficiency and merchant experience. Strong communication and data analytics are essential.

Qualifications

• Bachelor’s degree in Business, Operations Management, or related field.
• Experience in Merchant Operations or Training preferred.
• Excellent communication and stakeholder management skills.

Responsibilities

• Onboard merchants and provide operational training on platform usage and order management.
• Manage training requests, scheduling, attendance, and follow-ups.
• Develop training decks, SOPs, and reference materials.
• Monitor training metrics and drive process improvements.

Skills

Training facilitation

Process improvement

Analytical skills

Stakeholder management

Excel/Google Sheets

Education

Bachelor's degree in Business/Operations Management

Tools

Microsoft Excel

Google Sheets

Job description

Kalibrr in Manila is seeking an experienced Merchant Operations Trainer to onboard merchants and deliver hands-on training on platform usage, order management, and operational processes.

You will oversee end-to-end training lifecycle, QC/QA checks during onboarding, and collaborate with cross-functional teams to improve efficiency and merchant experience. Strong communication and data analytics are essential.