Merchant Onboarding & Payments Operations Specialist

Vexora; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Vexora is seeking a proactive Payment Operations Specialist in Manila to support merchant onboarding, payment channel operations, and partner coordination. You will monitor transactions, resolve issues, and work with Sales, Product, R&D and Compliance to ensure smooth operations across markets.

You will analyze transaction data, prepare reports, and contribute to onboarding new payment products and market launches. Strong English and willingness to learn Mandarin are valued in a fast-paced team.

Qualifications

• Bachelor’s degree or above.
• 2–3 years in Payment Operations, Merchant Operations, FinTech, E-commerce, Internet, or related fields.
• Strong communication and cross-team coordination across internal and external partners.
• Professional English; Mandarin language skills are a plus.

Responsibilities

• Manage end-to-end onboarding for merchants including setup and go-live coordination.
• Monitor payment transaction performance and collaborate to improve success rates.
• Investigate and resolve payment-related issues in a timely manner.
• Coordinate daily operations with banking partners and PSPs for smooth execution.
• Collaborate with Sales, Product, R&D and Compliance to drive improvements.
• Prepare operational reports and analyze data to identify trends and risks.
• Maintain accurate documentation and continuously improve processes.

Skills

Stakeholder coordination

Analytical thinking

English proficiency

Mandarin

Education

Bachelor’s degree

Tools

PSP systems

Job description

Vexora is seeking a proactive Payment Operations Specialist in Manila to support merchant onboarding, payment channel operations, and partner coordination. You will monitor transactions, resolve issues, and work with Sales, Product, R&D and Compliance to ensure smooth operations across markets.

You will analyze transaction data, prepare reports, and contribute to onboarding new payment products and market launches. Strong English and willingness to learn Mandarin are valued in a fast-paced team.