MERCHANT & CLIENT SUPPORT ASSOCIATE

Bilisbenta Corporation; Valenzuela; On-site; PHP 279,000 - 469,000; Full time

Job summary

Foodify is seeking a Merchant & Client Support Associate to help merchants and clients with concerns, provide clear communication, and resolve issues efficiently. You will handle inquiries across chat and email and contribute to a smooth experience for Foodify partners in Valenzuela City.

The role requires strong communication, problem-solving, and a customer-oriented mindset, with the ability to manage multiple tasks and learn new systems as needed.

Qualifications

• Customer service, client support, merchant support, e-commerce, sales support, or similar experience is an advantage.
• Fresh graduates and applicants with strong customer-facing experience are welcome to apply.
• Comfortable communicating with customers and business owners.
• Basic computer and communication skills.
• Able to handle multiple concerns and prioritize tasks.

Responsibilities

• Respond to merchant and client inquiries through chat, email, and other communication channels.
• Assist merchants and clients with account, platform, and service-related concerns.
• Understand and investigate concerns before escalating them to the appropriate team.
• Provide clear and accurate instructions or solutions.
• Follow up on unresolved concerns until properly addressed.
• Coordinate with internal teams when technical or operational assistance is needed.
• Monitor and document concerns, requests, and resolutions.
• Assist in ensuring a smooth experience for Foodify merchants and clients.

Skills

Communication skills

Common sense

Problem solving

Patience & calm

Customer-oriented

Attention to details

Independent worker

Willing to learn

Job description

Foodify is looking for a Merchant & Client Support Associate who can assist merchants and clients with their concerns, provide clear communication, and help resolve issues efficiently.

KEY RESPONSIBILITIES

• Respond to merchant and client inquiries through chat, email, and other communication channels.

• Assist merchants and clients with account, platform, and service-related concerns.

• Understand and investigate concerns before escalating them to the appropriate team.

• Provide clear and accurate instructions or solutions.

• Follow up on unresolved concerns until properly addressed.

• Coordinate with internal teams when technical or operational assistance is needed.

• Monitor and document concerns, requests, and resolutions.

• Assist in ensuring a smooth experience for Foodify merchants and clients.

WHAT WE ARE LOOKING FOR

Must-Have Qualities:

• Excellent communication skills

• Good common sense and judgment

• Strong problem-solving skills

• Patient and calm when handling difficult or repetitive concerns

• Customer-oriented and helpful

• Attentive to details

• Can work independently and take initiative

• Willing to learn new systems and processes

QUALIFICATIONS

• Customer service, client support, merchant support, e-commerce, sales support, or similar experience is an advantage.

• Fresh graduates and applicants with strong customer-facing experience are welcome to apply.

• Comfortable communicating with customers and business owners.

• Basic computer and communication skills.

• Able to handle multiple concerns and prioritize tasks.

LOCATION

BilisBenta Corporation
Dalandanan, Valenzuela City